TLCS, Inc.·Sacramento County, California
The Enhanced Community Healthcare Worker will function as part of a multi-disciplinary team to deliver supplemental case management, focusing on referrals, education, crisis intervention, and support to help clients access services and improve their quality of life, aiming to prevent hospitalization and incarceration. This role involves assisting clients in accessing necessary healthcare services to foster recovery, responsibility, and independence in partnership with the treatment team.
Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento County. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community.
Enhanced Community Healthcare Worker Program(s) and Location: New Direction (Sacramento, CA) Schedule: Full-time Non-Exempt, 40 hours per week, Monday - Friday 8:00am-4:30pm (may require working some evenings and weekend schedules) Pay rate: $24.49 - $25.71 hourly depending on experience and qualifications
The Enhanced Community Healthcare Worker will serve as a member of a multi-disciplinary team to provide supplemental case management in collaboration with the Service Team. The goal of the Enhanced Community Healthcare Worker is to enhance the delivery of behavioral health Services through the provision of referrals, linkage, psychoeducation, crisis intervention, support and encouragement to enable the client to access and use services that prevent hospitalization and incarceration, and support plans to improve quality of life. In partnership with treatment team, this position assists clients with ensuring access to needed healthcare services to further empower clients with recovery, a sense of responsibility, and independence.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide health education to promote the Medi-Cal member’s health or address barriers to health care, including providing information or instruction on health topics.
Support health navigation to provide information, training, referrals, or support to assist Medi-Cal members to access health care, understand the health care system, and engage in their own care and to connect members to community resources necessary to promote their health.
Engage and conduct in-person outreach
Accompany clients to office visits, as needed, and in the most easily accessible setting
Extend health promotion and self-management training
Assist with linkage to social supports
Distribute health promotion materials
Ensure clients are linked other social services and supports they may need through partnership with specialty staff such as Benefits Specialist
Advocate on behalf of clients with health care professionals
Use motivational interviewing, trauma-informed care, and harm-reduction practices
Support clients and/or family members with active listening, demonstration of empathy and carry a message of hope and recovery and empower clients in meeting their identified goals.
Collaborate with service team members in coordinating and providing services for clients.
Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
Assist clients in developing and following a wellness plan unique to their needs and desires.
Assist member with various independent living skills: house cleaning, laundry, food preparation, hygiene, yard work, budgeting money, shopping, medication management and safety.
Provide/Assist the clients with transportation to medical appointments in personal vehicle as necessary.
Facilitate planning of social, cultural, educational, supportive and recreational group activities.
Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, EHR forms).
Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the agency HIPAA Manual.
Regular and predictable attendance required.
Use motivational interviewing, trauma-informed care, and harm-reduction practices
This job has no supervisory duties.
Must obtain Community Health Worker state certification via training or verified experience per Sacramento County DHS policy.
Driving record must meet, and continue to meet the generalized driving guidelines used by our insurance broker.
Must have at least 3 years of driving experience.
HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.
To apply, visit our Hope Cooperative – Online Career Center [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=694e8a3b-d500-4418-ac78-37e581b3fee7&ccId=19000101_000001&lang=en_US&selectedMenuKey=CareerCenter]
Final Filing Date: Until Filled
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.