Medical Assistant Heart Care Shea

• We offer an opportunity for a SIGN-ON BONUS
• The Heart Care Clinic is located at 10200 N 92nd St, STE 150, Scottsdale, Arizona 85258
• The hours are Monday-Friday from 8:00 AM to 5:00 PM

Overview

Responsibilities

• Job Summary The Medical Assistant II position functions and is considered department subject matter expert (SME) and responsible for leading operational tasks and project work in the department.
• Provides general front and back office support to professional staff.
• Escorts patients to exam rooms.
• Maintains clean, neat and well-stocked exam rooms.
• Must have knowledge of medical front and back office procedures.
• Provides quality phone service by scheduling patients or referring caller to appropriate party.
• Answers phone messages from patients promptly.
• Maintains patient information that is accurate and charts/paperwork are filed correctly.
• Maintains medical records.
• Under the direction of a Provider, the Medical Assistant II performs a variety of duties in connection with the examination and treatment of patients.
• May be assigned to a specialist.
• This position takes a pro-active approach utilizing available resources to best serve the patient population.
• Performs a variety of clerical support duties including receptionist, telephone, scheduling, message management and data input.
• Utilizes knowledge and skill to provide appropriate care in accordance with the organization's policies, procedures and protocols and Arizona validated competencies.
• This position works in a team model to improve the patient's experience, create better communication and access to care, and support processes that will improve patient satisfaction.
• Essential Functions Expected to mentor and assist with leading the work efforts of other team members.
• Is considered department subject matter expert (SME) and responsible for leading operational tasks and project work in the department.
• Performs regular internal audits on department processes and procedures.
• Provides consultation on complex projects and is considered to be the top level contributor regarding Epic systems or other related department systems, including systems training and processes.
• Responsible for establishing timely patient experience and service recovery efforts.
• Considered the top contributor for leading staff in providing timely patient experience and service recovery.
• Prepares treatment rooms for examination of patients.
• Escorts the patient to the examining room, obtains a brief history, documents chief complaint takes vital signs to include weight and temperature.
• Preps the patient for exam, assists the physician/clinician on exams and any special procedures.
• Assists to ensure that the Epic in-basket responses are is reviewed and results communicated in a timely manner.
• May travel to off site locations to perform diagnostic testing and assist in physical exam components, TB testing, Injections, phlebotomy and others.
• May administer and record injections and TB testing under the supervision and order of the physician.
• Performs venipuncture and obtains specimens, performs CLIA waived lab tests.
• Performs office procedures including, but not limited to, PFT, UDS, EBT, EKG, fit testing, within the scope of practice as directed by provider.
• Receives telephone calls from patients, pharmacy and others; documents and relays information to provider for action.
• Phones pharmacy with approved medication orders/refills.
• Performs other duties as assigned.
• Education Completion of a MA training program - Required High School Diploma or GED - Required Experience 6 months experience as a Medical Assistant. - Required Licenses and Certifications Basic Life Support (BLS) BLS - Required Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) OR completes a United States Armed Forces medical services training program - Required Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) - Required Medical Assistant Certification (e.g., CMA, CCMA, RMA) **HonorHealth will reimburse the cost of the successful completion of the certification exam.
• If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated - Preferred