Medical Assistant/Admin-Milton ENT

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Coordinates patient flow, prepares patients for examinations with a focus towards excellent customer service and assists with a variety of office based procedures. Further, role will support administrative functions of the office as needed.

Job Description

Essential Responsibilities: Greets patients and escorts them from the waiting room to the proper examination room. Maintains patient flow so that surgeon is seeing patients on a timely basis. Evaluates patients by determining the reason for the visit and documents a brief history and appropriate vital signs that may include height, weight, blood pressure, pulse and temperature. Prepares patients for exam per the individual surgeon protocol. Accompanies and assists the surgeon with exam, as necessary. Assists surgeon with procedures, applies dressing and bandages, provides wound care under the supervision of the surgeon. Cleans and stocks examination rooms, ensuring that all exam rooms have adequate inventory of necessary supplies. Monitors supply levels and replenishes as necessary. Maintains equipment and instruments in proper working order. Processes instruments to ensure appropriate sterilization. Ensures that necessary sterilized instruments, in sufficient quantity, are available for the surgeons. Triages and responds to patient clinical questions and telephone calls. Directs calls and inquiries to the appropriate surgeon when appropriate. Obtains reports and radiologic films as requested by the surgeon. Prepares medical records for clinical sessions ensuring that all required paperwork is included. Participates in front desk activities: checks patients in utilizing the computer system; co-payment collection from patients; referral management; daily reconciliation process; answers telephone; and assists with other administrative duties as requested. Ensures appropriate handling/disposal of medical waste. Files, coordinates mail and correspondence distribution. Required Qualifications: High School diploma or GED required. Associate's degree preferred. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Preferred Qualifications

Ambulatory and/or Surgical Practice setting experience. Phlebotomy certificate Competencies: Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.