Provider Support Assistant - Neonatology

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Job location: 2400 Pratt Street, Durham, NC, 27705

Job summary

Provider Support Assistant will perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

• Job duties and responsibilities
• Handling patient appointments.
• Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
• Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.
• File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures.
• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
• Utilizes multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
• Coordinate services across multiple Duke Health locations, departments and providers.
• Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.
• Send and collect referrals, patient records, and other documentation as requested by provider(s).

• Job eligibility requirements
• High school diploma or equivalent education required.