RN Patient Advocate, Remote 1099

• Care coordination & resource connection
• Support appointment scheduling, reminders, follow-up outreach, and coordination across providers
• Identify, refer to, and track community-based resources addressing health-related social needs (e.g., food, transportation, housing, utilities, caregiver support)
• Maintain closed-loop referral tracking and document outcomes
• Support patients between visits, including newly identified unmet SDOH needs that arise during treatment
• Reinforce clinician-established care plans and support patient self-advocacy
• Monitor for defined red flags and escalate promptly according to established protocols
• Participate in recurring supervision touchpoints and case reviews

• Documentation & incident-To support
• Document all patient interactions in all relevant systems (not solely in a Electronic Health Record (EHR)
• Log start time, stop time, and duration for each interaction to support accurate monthly minute aggregation
• Prepare structured documentation including:
• Assessment summaries
• Action plans
• Community resource and referral plans
• Escalation triggers and clinician notifications
• Communicate regularly with supervising clinicians to support ongoing evaluation of medical necessity

All services provided will be non-clinical in nature.

What you’ll bring

The ideal candidate is someone who genuinely cares about patients navigating a fragmented and often overwhelming healthcare system. They lead with empathy, listen closely to understand patient needs, and move decisively to help solve problems. They’re comfortable operating in ambiguity, able to figure things out without rigid processes, and they balance compassion with strong organization and follow-through. Above all, they take ownership—seeing issues through to resolution and holding themselves accountable for patient outcomes.

Qualifications

• RN license in good standing
• Strong understanding of the U.S. healthcare system, especially Medicare
• Experience working with older adults or medically complex populations
• Excellent verbal, written, and interpersonal communication skills
• Comfortable using EHRs, CRMs, and patient messaging tools
• Ability to work independently in a remote environment
• Demonstrated competencies and training in the following areas:
• Patient and family communication
• Interpersonal and relationship-building
• Patient and family capacity-building
• Service coordination and system navigation
• Patient advocacy, facilitation, and individual/community assessment
• Professionalism and ethical conduct
• Development of an appropriate knowledge base, including local community-based resources

Location note

Carewell is not currently hiring or accepting applications from residents of California. Applications from individuals residing in California will not be considered for this role.

About Carewell

• Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products.
• Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping.
• We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc.
• 5000, and named one of the most customer-centric companies in the world by Forbes in 2022.
• At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones.

• As the number of older adults in the US grows, the need for caregiving solutions will only increase.
• By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth.
• We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity.
• As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions.
• If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.

Learn more about us in the Carewell Newsroom [https://www.carewell.com/newsroom/].