The Optometric Technician collaborates with doctors to manage patient care, including pre-testing, specialty testing, and post-exam duties while maintaining the doctor's schedule for a professional patient experience. Key tasks involve performing preliminary patient evaluations, documenting findings in EHRs, instructing patients on prescribed medical care, and managing appointment scheduling and follow-ups.
Requirements summary
A High School or GED qualification is required, along with entry-level PC skills including Microsoft Office, Windows, and Word Processing. Candidates must demonstrate the ability to work successfully in a team environment and possess excellent verbal and written communication skills.
high schoolTeamworkWritten CommunicationVerbal CommunicationHIPAA ComplianceSchedulingPatient CareMedical TerminologyElectronic Health RecordsPatient EducationDiagnostic TestingPre-testingPost-exam DutiesSpecialty TestingOptometryContact Lens Insertion And Removal Classes
Job description
About the Company
AEG Vision (“AEG”) is the market-leading manager of full-scope optometry practices throughout the country. The optometry practices under management maintain the local brand, practice staff, store associates, and patients, while AEG invests in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG’s core purpose is to “improve the health of our community by helping our neighbors see better and look their best, one patient at a time.” We are assembling a team of experienced industry professionals to help build AEG into the best place to work and ensure that each patient of the practices under management has an outstanding patient experience.
Optometric Technician
About the Role
Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor’s appointment schedule in a manner that delivers a professional, pleasant patient experience.
Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc.
Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
Enters patient information in Electronic Health Records (EEHR)
Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible
Instructs patients on medical care as prescribed by the doctor’s treatment plan and schedules follow up appointments as needed
Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork
Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
Responds to patient’s telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
Completes proper coding of procedures for payment collection
May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.)
Benefits
Life Insurance
Paid Holidays
Medical
Dental
Vision
PTO
Short Term Disability
Long Term Disability
401k With Match
Employee Vision Discount Program
HSA/FSA
Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals
Supports the OD with patient education as instructed by the Optometrist
Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only)
Participates in Practice meetings / projects as requested
Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager’s outreach, etc.
Calls all no-shows or cancelled patients to reschedule appointments
Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization
Performs other duties within the Practice as requested and as time allows
Qualifications
High School or GED qualification
Entry level PC skills to include MC Office, Windows, and Word Processing
Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients
Preferred Qualifications
Experience evaluating patients for eye exams and dispensing eye exam medications
Familiarity with medical terms associated with eye treatment
Experience maintaining patients’ records / files per HIPAA regulations
Industry certification (CPO, CPOA, CPOT) preferred but not required
Benefits
Medical/Dental/Vision/Life/STD/LTD
Employee Vision Discount Program
401(k) with Match
HSA/FSA
PTO
Paid Holidays
*Benefits applicable to full Time Employees only.
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
