Mercy Cedar Rapids·North Liberty, Iowa
This role supports patient-centered care by facilitating healthcare delivery through knowledgeable support to providers in all aspects of patient care, including in-person, telephonic, and electronic interactions. Duties involve preparing patients, administering treatments per standing orders, managing lab results, processing medication requests, and maintaining medical supplies.
External Applicants Earn up to $2,500 Sign on Bonus!
Scheduled Weekly Hours: 20
This job support Mercy's philosophy of patient centered care by facilitating the delivery of health care services by providing knowledgeable support to the physician or mid-level provider in all aspects of patient care. This includes all interactions with patients and their families; in person during the clinic visit, telephonically and electronically.
Job Duties
Prepares instruments, supplies and protective devices for exam and testing prior to the visit.
Rooms and prepares the patient for examination. This includes reviewing histories, allergies, medications, reason for visit and taking vitals.
Per established standing orders of provider, orders/administers injections, orders/collects specimens for lab testing (ex. rapid strep tests) and performs phlebotomy as needed. Provides test results as directed by Provider.
Provides patient instruction using pre-approved patient education materials specific to the chief complaint or for the health promotion of observed behaviors known to contribute to poor health, as directed by the provider.
Prints after visit summary and completes discharge of patient from exam room. This may include scheduling a follow-up appointment, providing referral information or scheduling patients for testing procedures and providing instructions.
Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment, as directed by the provider.
Processes medication requests/changes/refills per established written protocols. This includes having knowledge of medications, including basic dosages, side effects and interactions.
Provides assistance with diagnostic procedures (ex. EKGs) and treatments (ex. Nebulizer treatments) as directed by the provider. This includes obtaining specimens, labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed.
Manages sample medication according to organizational policy and procedure.
Orders and maintains adequate but not excessive medical supply inventory.
Collects and documents urine drug screens in compliance with regulations.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.
Candidates must possess the education necessary to obtain required licensure, specifically Medical Assistant Certification (CMA) or Licensed Practical Nurse (LPN), along with current Basic Life Support (BLS) certification. One year of experience in a medical office is preferred, and mandatory reporter training for Iowa Dependent Adult Abuse & Child Abuse must be completed.
Market context
In Iowa, support-services roles often see steady demand because healthcare and home-based care settings rely on dependable staff for daily assistance and continuity. These positions can be competitive when employers need candidates with active Iowa CNA certification, homemaker-home health aide training, and reliable transportation. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your license, insurance, and background-check readiness before applying.
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