Yale New Haven Health·Old Saybrook, Connecticut
The Outpatient Pediatric Care Associate provides patient-centered care under the direction of a Registered Nurse, ensuring high-quality and safe patient care. Responsibilities include direct and indirect patient care activities, effective communication with patients and families, and collaboration within the healthcare team.
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of the Registered Nurse, and as a member of the interdisciplinary healthcare team, provides patient centered care based upon respect for patients preferences, values and needs.
Responsibilities include but not limited to direct and indirect patient care activities which are essential in providing high quality and safe patient care consistent with an exceptional patient experience.
Based on experience and training, the UAP demonstrates competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety and informatics.
These competencies will be defined by the scope of practice and requisite knowledge, skills and attitudes.
Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration.
This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.
Adherers to "I Am YNHH" service excellence pledge and promotes a positive work environment.
The ACA provides care and services with information regarding individual values, preferences, needs, and respects the patient or designee as a full partner in providing coordinated, compassionate and culturally appropriate care. 1.1 Obtains specific components of individual and age appropriate care requirements from registered nurse and/or licensed provider 2.
A minimum of a high school diploma or GED Have graduated from an approved, accredited, postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training
Preferred 12-18 months experience prior work as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment. Should have clinical competency.
Preferred current medical assisting credential (certifications or registration) acceptable to, and recognized by, the Connecticut Department of Public Health.
Demonstrated ability to communicate effectively with patient, families, peers, and interdisciplinary team. Demonstrate flexibility in adjusting priorities and adjust work plans based on the needs of the patient, the service/unit, and the patient care team. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, and all internal and external employees.
Able to lift a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics.
YNHHS Requisition ID: 154241
Candidates must have a minimum of a high school diploma or GED and preferably 12-18 months of experience in a relevant patient care environment. An accredited medical assisting program or nursing assistant program is required, along with preferred medical assisting credentials recognized by the Connecticut Department of Public Health.
Market context
Support-services roles in Connecticut often stay in demand because clinics and community programs need reliable staff who can coordinate across sites and keep daily operations moving. These jobs can be competitive when employers want strong Microsoft Office skills, flexibility to travel between clinic locations, and education in public health or social sciences. Review the AI-summarized requirements and benefits here to save research time, and confirm your travel availability and Office experience before applying.
