Title: Case Manager
Department: Social Services
FLSA Status: Non-Exempt
Reports To: Case Management Program Supervisor/Social Services Program Manager
Summary
Responsible for providing case management services to seniors and adults with disabilities and representing the program as a member of the Elder Abuse Consortium.
Essential Functions
⦁ Provides case management services to seniors and adults with disabilities. Specific responsibilities include:
i) Conducting intake;
ii) Completing a comprehensive assessment of the consumer’s functional and cognitive capabilities and limitations during a home visit;
iii) Developing a care plan based on the assessment;
iv) Implementing the care plan by coordinating and arranging for services;
v) Following up and monitoring the plan to ensure that the care plan continues to meet the consumer’s needs;
vi) Reassessing the client’s needs on a regular basis; and
vii) Terminating case management services when appropriate.
⦁ Maintains complete client files and completes all required data collection forms and reports.
⦁ Reports incidents affecting case management clients to appropriate bodies including Adult Protective Services.
⦁ Conducts outreach and community education to seniors, their family members, and service providers regarding the issue of elder abuse or other related social issues in the Chinese community.
⦁ Assumes responsibility for own professional growth and continuing education to upgrade case management skills; gives input to the supervisor in developing the training plan to meet individual training needs.
⦁ Participates in case conferences, in-service training and other meetings as required.
⦁ Participates in evaluation and quality assurance activities to determine the effectiveness of the case management program as required.
⦁ Performs other duties as assigned.
Qualifications
⦁ Bachelor's degree in health, social work, counseling, psychology, gerontology, or other related fields. Case management experience may substitute for education.
⦁ Knowledge, skills, and experience necessary to assess the consumer’s need for services and perform the core functions of case management. Training in and/or experience with elder abuse issues is strongly preferred.
⦁ Ability to communicate effectively with consumers or their representatives and staff of other service agencies, and to work as part of a multidisciplinary team of service providers on behalf of consumers.
⦁ Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures.
⦁ Ability to work independently and in a team environment.
⦁ Bilingual and bi-literate preferred. (English, Chinese, Spanish, Vietnamese, etc.)
⦁ Must be able to travel via public transportation or personal vehicle for the performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.
Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.
