Job detail

Clinical Support Associate - Physicians Plus

Blanchard Valley Health System

#Interpersonal Skills #Excel #Word #Patient Care #Microsoft Office #Urgent Care #Drug Testing #Blood Borne Pathogens #Insurance

Quick overview

The primary purpose is to greet and register patients at the Urgent Care, accurately entering demographics, charges, and insurance information while collaborating with clinical staff. Duties also involve collecting payments, completing necessary paperwork like BWC forms, and performing basic clerical and rooming tasks.

Requirements summary

Required qualifications include a High School diploma or equivalent and proficiency with Microsoft Office (Word & Excel), along with the ability to work 12-hour shifts including weekends and holidays. Candidates must possess positive interpersonal and communication skills and meet driver's license requirements.

high schoolInterpersonal SkillsScanningCommunicationPatient CareData EntryPhone EtiquettePatient RegistrationLobby MaintenanceClerical DutiesService ExcellenceFaxingInsurance InformationStocking SuppliesCopayment CollectionCharge EntryBWC Paperwork

Job description

PURPOSE OF THIS POSITION To greet and register patients as they enter the Physicians Plus Urgent Care and to collaborate with the department RNs, Supervisor, Physicians/Providers and Director.
To observe and respond to the needs of persons or patients waiting for exams.
JOB DUTIES/RESPONSIBILITIES Duty 1: Enters all patient demographics, charges and insurance information with complete accuracy as well as hospital postings of all adjustments and dates of service.
Inputs all facility charges.
Duty 2: Plans and develops interactions with the Physicians Plus Urgent Care for health-related services appropriate to skill level and based on current industry standards to ensure exceptional patient care.
Duty 3: Is able to identify the unique physical and emotional needs of each patient.
Duty 4: Maintains appropriate educational experiences for skill level.
Duty 5: Responsible for accurate collection of copayments, self-payments and daily deposits.
Duty 6: Accurately completes BWC (Bureau of Workers Comp) paperwork, such as input proper insurance and follow up with employers.
Duty 7: Assure accuracy of insurance information by utilizing outside sources.
Duty 8: Communicate with patients and nursing staff.
Duty 9: Accurately obtain patients height and weight and place patient into proper room.
Duty 10: Collect urine for drug and alcohol testing.
Duty 11: Clerical duties such as answer phones, scan and fax.
Stock office supplies.
Maintains lobby for cleanliness and stocking refreshments.
Duty 12: Display Service Excellence as evidenced by practicing the mission, vision, and values of the organization to promote patient satisfaction.
Duty 13: Other duties as assigned.
REQUIRED QUALIFICATIONS High School graduate or equivalent Computer skills - Microsoft Office experience (Word & Excel).
Ability to work a 12 hour shift; weekend and holiday rotation is required.
Positive service-oriented interpersonal and communication (written and verbal) skills.
A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within one year of your residency in the state) and you must also meet BVHS's company fleet policy requirements.

Clinical Support Associate - Physicians Plus

Quick overview

Requirements summary

Job description

Preferred Qualifications

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