Medical Office Assistant

• Front Desk / Administrative Responsibilities
• Greet clients and visitors in a welcoming, respectful, and service-oriented manner; appropriately route clients using appointment systems, triage workflows, and clinic protocols.
• Manage client intake and registration, ensuring completion and accuracy of demographics, insurance information, consent forms, payer verification, EVS checks, and PCP assignments.
• Schedule, confirm, and reschedule appointments across multiple disciplines; document all scheduling and client interactions in the EMR to support clinical preparation and billing.
• Manage client discharge processes, including scheduling follow-up appointments, processing referrals, providing referral instructions, and distributing transportation tokens as applicable.
• Answer incoming calls and manage electronic messages in accordance with agency policy; provide basic telephone triage, prioritize urgent matters, and route messages appropriately.
• Process releases of information (ROI) and manage protected health information (PHI) in strict compliance with HIPAA and agency protocols.
• Support clinic workflow and patient navigation by assisting clients with forms, directions, care instructions, and connection to internal services.
• Maintain a clean, organized, and professional reception and work area that reflects the agency positively.

• Integrated Team & Operations Support
• Actively participate in a multidisciplinary care team to support integrated treatment planning that accounts for clients’ medical, behavioral, and social needs.
• Assist with clinic operations as needed, including coverage across sites and roles to ensure continuity of care.
• Manages clinical inbox which includes: provider staff and department staff, ensuring timely, accurate document handling and efficient workflow support.
• Contribute to departmental goals, quality improvement initiatives, and patient experience efforts.
• Perform other duties as assigned within the scope of the Medical Office Assistant role.

Knowledge, Experience and Skills

• Formal Education and Training
• High School Diploma or GED required
• Possess an active CMA certification

• Experience
• One year of experience in a medical office, community health center, or FQHC preferred
• Experience providing both clinical and administrative support strongly preferred
• Experience working with underserved, homeless, or low-income populations preferred
• Pediatric experience preferred
• Customer service experience required
• Bilingual (Spanish) highly preferred

• Skills
• Excellent customer service, with ability to clearly communicate verbally and in writing
• Strong critical thinking and problem-solving skills to assess patient needs, troubleshoot clinical and administrative issues, and support efficient, high-quality patient care.
• Strong clinical and administrative organizational skills
• Excellent customer service and communication skills, both verbal and written
• Proficiency with EMRs, databases, and insurance systems
• Ability to maintain confidentiality and handle sensitive information professionally
• Ability to remain calm and respectful in high-stress or emotionally charged situations
• Strong interpersonal skills and ability to work within interdisciplinary teams
• Flexible, adaptable, and able to manage frequent interruptions
• Bilingual Spanish/English strongly preferred
• Willingness and ability to work across multiple clinic sites
• Demonstrates initiative, accountability, and a patient-centered mindset

Critical Care Registered Nurse (RN), ED - One UMMS Staffing Center