firsthand Health·New York
The Triage Nurse manages inbound clinical issues from staff and patients, triaging appropriately and escalating emergencies. They also coordinate care with other providers and develop training for peer mental health workers and social workers.
firsthand supports individuals living with SMI (serious mental illness).
Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians.
Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization.
Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us.
This is more than a job—it's a calling.
Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.
Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.
Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
Coordination: Coordinate care with patients’ other providers to ensure seamless health management.
Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.
Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
Problem-solving expertise with a creative, patient-centered approach.
Ability to provide condition-specific patient education and self-management guidance.
Adaptability to varying team cultures and processes.
Empathy, compassion, and approachability in patient and team interactions.
Base salary range: $80,000—$80,000 USD
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Candidates must have an active RN license, a Bachelor of Science in Nursing, and at least three years of clinical care experience, particularly in an Emergency Department. Experience with behavioral health and care management is also required.
Market context
In New York, nursing roles like LPN positions are commonly driven by ongoing staffing needs in hospitals, long-term care, and behavioral health settings. Competition can be stronger for roles that prefer mental health, alcoholism, or chemical addiction experience, so a valid New York State LPN license and accredited nursing education matter. Review the AI-summarized requirements and benefits on this platform to save research time, then tailor your application to highlight any relevant behavioral health experience.
