The Medical Assistant assists providers with office examinations and procedures, manages clinic patient flow, gathers screening data, performs in-office diagnostic testing, and handles various clerical duties like scheduling and correspondence. Key responsibilities also include proactive customer service, planning and managing patient care, patient/family education, and continuous learning.
Requirements summary
Candidates must be a graduate of an approved discipline-specific program, such as a Medical Assistant program, and possess at least one year of relevant work experience. The role requires a highly organized individual capable of multitasking swiftly, working collaboratively, and operating under the direct supervision of the Provider or Office Manager.
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization
VIP
Peds -
Brentwood
Job
Summary: Are you a graduated and compassionate Medical Assistant who loves working with children and building meaningful relationships with families? Our small but growing pediatric practice is looking for someone who brings warmth, professionalism, and a patient-first mindset to every interaction. Our smaller practice setting allows us to create genuine relationships with patients, families, and each other. What are we known for? Our providers truly take the time to listen, educate, and advocate for families. We are deeply committed to serving our community with compassion and integrity, and it shows. We provide an opportunity to grow your career in a supportive, community-centered environment where your work truly matters. We want to help you expand your skills, grow your confidence, and advance your healthcare career long-term. If you are a highly organized individual who can safely manage more than one task at a time, move swiftly throughout the varied responsibilities, and work as part of a patient-first team, then we would love to hear from you! . KEY RESPONSIBILITIES
1. Customer Service a) Uses current technology to pull patients expeditiously from waiting rooms to exam areas. b) Proactively communicates delays to patients. Regulates patient flow/check-in as per protocol. Assists and covers the front desk and phones as needed. c) Demonstrates professional behavior in all setting visible to patients and visitors. d) Proactively identifies patient/visitor needs and takes steps to assist.
2. Planning and Managing Care a) Gathers screening and other data for the health care team. b) Demonstrates individual and team accountability by meeting basic patient/family needs: o Accompanies patients/families to exam rooms o Prepares patient for examination o Performs diagnostic testing (e.g., spirometry). c) Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow. Assist in patient call-backs and call-in prescriptions under direction of the physicians d) Assists MD/provider with routine office procedure o Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information o Assesses reason for visit along with documenting height, weight, temperature, and vital signs e) Fulfills clerical responsibilities o Maintains patient charts and other care documents o Prepares diagnostic testing requisitions o Sends/receives and accurately routes referral and precertification information o Schedule’s
3. Patient/Family Education
Distributes patient family education material as directed by clinical staff
Facilitates identification of resources to meet patient healthcare needs
4. Continuous Learning
Participates in staff meetings.
Develops and achieves personal and professional goals.
Contributes to the achievement of VIP goals.
Participates in the quality improvement through data collection and documentation.
5. Communication and Collaboration
Communicates and collaborates effectively with all members of the health care team.
Coordinate’s patient care as directed by the MD/provider
Uses EHR effectively.
Personal behavior positively influences environment.
Receives feedback in a respectful and positive manner
6. Triages patient/family calls; responds to phone/email patient messages. Responds to patient questions/concerns/problems. Refers to immediate supervisor, clinic staff or provider
7. Regular and reliable attendance required
8. All other duties as assigned Our clinical and nursing support roles are at the center of all we do, helping us be the world leader in advancing personalized health. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. We support each other and encourage excellence among all who are part of our workforce.
Core
Accountabilities:
Organizational
Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Problem
Solving/
Complexity of work: Utilizes some discretion and research to solve routine problems.
Breadth of
Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
Team
Interaction: Provides guidance to entry level co-workers.
Core
Capabilities :
Supporting
Colleagues :
Develops
Self and
Others: Continuously improves own skills by identifying development opportunities.-
Builds and
Maintains
Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.-
Communicates
Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Delivering
Excellent
Services: -
Serves
Others with
Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.-
Solves
Complex
Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. -
Offers
Meaningful
Advice and
Support: Listens carefully to understand the issues and provides accurate information and support.
Ensuring
High
Quality: -
Performs
Excellent
Work: Checks work quality before delivery and asks relevant questions to meet quality standards. -
Fulfills
Safety and
Regulatory
Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Managing
Resources
Effectively : -
Demonstrates
Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. -
Stewards
Organizational
Resources: Displays understanding of how personal actions will impact departmental resources. -
Makes
Data
Driven
Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Fostering
Innovation : -
Generates
New
Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. -
Applies
Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. -
Adapts to
Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications:
Responsibilities
Certifications: Work Experience: Relevant Work Experience Experience Level: 1 year Education: Graduate of an approved discipline specific program (Required) This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO. Our vision: The world leader in advancing personalized health. Our mission: personalizing the patient experience through our caring spirit and distinctive capabilities. Making Health Care Personal. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt University Medical Center. At VUMC, we place a priority on designing with and for our patients and families. We value collaboration, embrace continuous learning and discovery, and seek to be a place where everyone has the chance to thrive. We’re the largest private employer in Middle Tennessee, with a growing team and expanding footprint in towns and communities across the region. We employ more than 28,000 people who work in inpatient and outpatient clinical care, research, and graduate medical education as well as critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fund-raising, groundskeeping and facilities, and many more. Our growing health system has more than 1,700 licensed hospital beds at: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Wilson County Hospital Vanderbilt Bedford Hospital Vanderbilt Tullahoma-Harton Hospital It’s also home to hundreds of outpatient clinic and surgical locations throughout the region. We serve our community with many unique and specialized services including the Level 1 Trauma Center, a highly experienced Transplant Center that does the most heart transplants in the world, a National Cancer Institute-designated Comprehensive Cancer Center, Lung Institute, Burn Center and many more. World-leading academic departments and centers make scientific discoveries, advance clinical care and train the next generation of health care professionals. Our robust research enterprise consistently ranks among the highest in the country as measured by peer-reviewed grant funding from the National Institutes of Health. We’re honored to be consistently considered among the nation’s best hospitals, including being nationally ranked in multiple medical specialties for treating the most complex conditions in adults and children by US News and World Report. Monroe Carell Jr. Children’s Hospital at Vanderbilt ranked as the No. 1 children’s hospital in the southeast in 2024. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. Join us in Making Health Care Personal.
