Vanderbilt University Medical Center·Brentwood, Tennessee
The Medical Assistant assists providers with office examinations and procedures, manages clinic patient flow, gathers screening data, performs in-office diagnostic testing, and handles various clerical duties like scheduling and correspondence. Key responsibilities also include proactive customer service, planning and managing patient care, patient/family education, and continuous learning.
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VIP Peds - Brentwood
Are you a graduated and compassionate Medical Assistant who loves working with children and building meaningful relationships with families?
Our small but growing pediatric practice is looking for someone who brings warmth, professionalism, and a patient-first mindset to every interaction.
Our smaller practice setting allows us to create genuine relationships with patients, families, and each other.
What are we known for?
Our providers truly take the time to listen, educate, and advocate for families.
We are deeply committed to serving our community with compassion and integrity, and it shows.
We provide an opportunity to grow your career in a supportive, community-centered environment where your work truly matters.
We want to help you expand your skills, grow your confidence, and advance your healthcare career long-term.
If you are a highly organized individual who can safely manage more than one task at a time, move swiftly throughout the varied responsibilities, and work as part of a patient-first team, then we would love to hear from you!
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Key responsibilities
1. Customer Service a) Uses current technology to pull patients expeditiously from waiting rooms to exam areas. b) Proactively communicates delays to patients. Regulates patient flow/check-in as per protocol. Assists and covers the front desk and phones as needed. c) Demonstrates professional behavior in all setting visible to patients and visitors. d) Proactively identifies patient/visitor needs and takes steps to assist.
2. Planning and Managing Care a) Gathers screening and other data for the health care team. b) Demonstrates individual and team accountability by meeting basic patient/family needs: o Accompanies patients/families to exam rooms o Prepares patient for examination o Performs diagnostic testing (e.g., spirometry). c) Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow. Assist in patient call-backs and call-in prescriptions under direction of the physicians d) Assists MD/provider with routine office procedure o Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information o Assesses reason for visit along with documenting height, weight, temperature, and vital signs e) Fulfills clerical responsibilities o Maintains patient charts and other care documents o Prepares diagnostic testing requisitions o Sends/receives and accurately routes referral and precertification information o Schedule’s
3. Patient/Family Education
Distributes patient family education material as directed by clinical staff
Facilitates identification of resources to meet patient healthcare needs
4. Continuous Learning
Participates in staff meetings.
Develops and achieves personal and professional goals.
Contributes to the achievement of VIP goals.
Participates in the quality improvement through data collection and documentation.
5. Communication and Collaboration
Communicates and collaborates effectively with all members of the health care team.
Coordinate’s patient care as directed by the MD/provider
Uses EHR effectively.
Personal behavior positively influences environment.
Receives feedback in a respectful and positive manner
6. Triages patient/family calls; responds to phone/email patient messages. Responds to patient questions/concerns/problems. Refers to immediate supervisor, clinic staff or provider
7. Regular and reliable attendance required
8. All other duties as assigned
Our clinical and nursing support roles are at the center of all we do, helping us be the world leader in advancing personalized health. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. We support each other and encourage excellence among all who are part of our workforce.
Experience Level: 1 year
Education: Graduate of an approved discipline specific program (Required)
This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
Candidates must be a graduate of an approved discipline-specific program, such as a Medical Assistant program, and possess at least one year of relevant work experience. The role requires a highly organized individual capable of multitasking swiftly, working collaboratively, and operating under the direct supervision of the Provider or Office Manager.
Market context
Support-services roles in Tennessee often stay competitive because employers look for licensed nurses who can step into patient-facing operations and coordinate care reliably. For this role category, the strongest candidates usually pair current state licensure and CPR certification with medical-surgical, ICU, or hemodialysis experience. The job requirements and benefits on this platform are AI-summarized from the original job description, saving you research time; before applying, confirm your license status and highlight any hands-on clinical experience that matches the preferred background.
