Jackson Health
Location
Miami, Florida
The Patient Care Associate provides patient-focused support and assists the healthcare team with various tasks including patient care, equipment preparation, and maintaining cleanliness in treatment areas. They also perform vital signs, assist with personal hygiene, and ensure adherence to safety protocols.
Candidates must have completed an approved Medical Assistant or Nursing Assistant training program and possess relevant certifications. Experience of 0 to 3 years is generally required, along with the ability to communicate effectively and handle stressful situations.
Summary Patient Care Associate provides patient focused, age-specific, information and clinical based support to patients through the utilization of appropriate health information equipment/systems. This is the level 3 job in the nursing support career ladder.
Uses a systematic process to provide/modify care and patient/family education. Assists health care team with simple procedures; prepares supplies & equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc. Under direction, performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, drainage, and personal hygiene: bath, dressing, bed making/linen changes etc.). Utilizes specialized equipment as needed when providing patient care. Prepares and cleans exam rooms, patient treatment areas and stretchers between patient uses. Transports patients to and from treatment areas when needed. Cleans assigned area after patient's treatment, as needed according to departmental procedures. Takes and picks up food orders for patient's kitchen evaluation. Assists in the fabrication of adaptive and assistive equipment, i.e. washing mitts, wheelchair gloves, safety belts, straps, etc. Keeps the storage closet in order and stocked. Assists with office duties as needed. Assists and provides support to the health care team including set-up, equipment prep, clean up and restocking and specimen labeling. Attentive to patient care needs that meets clinical goal for routine visits. Responsive in meeting patient flow processes that reduce patient waiting time for procedures. Adjusts work pace, as directed to meet volume demands of clinical unit. Demonstrates flexibility and willingness to support delivery model of care as defined by ANM/NM. Schedules appointments for referrals/consults as assigned, minimizes distractions. Consistently adheres to time outs prior to start of surgical and invasive procedures per policy. Follows policies on identification of patients, hand hygiene/infection control and all other related unit specific policies and procedures, as detailed on the unit specific competency checklist. Performs phlebotomy function as assigned. Employees assigned to units performing phlebotomy function must have completed an accredited phlebotomy program. Utilizes job and unit specific equipment as required. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.
Experience Generally requires 0 to 3 years of related experience.
Education Completion of an approved Medical Assistant or Nursing Assistant training program is required.
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