UnitedHealth Group·Hillsborough, North Carolina
The Medical Assistant will perform various office and clinical duties, working directly with psychiatry staff to maintain patient records, triage calls, and document patient requests within EHR systems. Key clinical tasks include gathering patient data, recording vital signs, and performing lab services like venipuncture and specimen collection.
Carolina Behavioral Care, part of the Optum family of businesses, is seeking a Medical Assistant to join our team in Hillsborough, NC.
Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone.
As a Medical Assistant, you will perform various office and clinical duties to keep our healthcare practice running efficiently.
You will work directly with psychiatry staff to maintain patient records, triage calls, record patient requests for refills, and concerns for physician review in our EHR systems.
Medical Assistants also assist with front desk duties such as checking patients in and out, collecting consent forms, and identifying patients.
Primary Responsibilities: Maintain a positive public relations image with peers, patients, and visitors by presenting a positive, helpful attitude Gather data relevant to the patient's age group and individual needs Obtain and record: vital signs, weight, medication profile, allergies, chief complaint, signature/initials where appropriate before appointment with the clinician Perform lab services: venipuncture, injection administration, drug screen processing, and specimen collection Receive and document telephone messages and record requests in the EHR system Confirm scheduled appointments and follow up on missed appointments You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma or equivalent (GED) Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs) Experience performing lab services such as venipuncture, injection administration, drug screen processing, and specimen collection
2+ years of experience working in a medical office Experience working in a behavioral health practice Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Candidates must possess a High School Diploma or equivalent (GED) and current certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA). Required experience includes using computers for professional communication and documentation, along with practical experience performing specified lab services.
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Market context
In North Carolina, Medical Assistant roles are commonly tied to outpatient clinics, primary care, and specialty practices, where employers look for candidates who can support patient flow and documentation. This role is competitive because employers want a high school graduate with MA or CNA training preferred, 1-2 years of clinical experience, EMR and coding skills, and consistent HIPAA and OSHA compliance. Before applying, review the AI-summarized requirements and benefits here to save research time, then tailor your resume to show hands-on clinical support and system proficiency.
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