Adolescent Mental Health Support & Travel Guide

Flourish Health – Northern Virginia www.flourish.health About Flourish Are you eager to work with underserved populations that do not traditionally have access to world-class care? Then you may have stumbled upon the right role for you!

About the Role

We are looking for a full-time Adolescent Mental Health Support Guide to provide in-person and remote support to our patients and their families. Our patients are teens and young adults living with serious mental illness who could use mentorship and companionship as they receive treatment from an integrated team of clinicians. This role will primarily provide coverage for other Mental Health Guides as needed. You will be the front-line relationship with the patient and connect them with the clinical team when appropriate. You will be providing support both in person (traveling to the patient’s home or community to provide direct support) and through app-based messaging or virtual visits. We see Guides as vital to the team’s success, and are building this role to be a sustainable, long-term career. What We Really Care About Highly relational individual with strong interpersonal skills; demonstrated ability to build and maintain trusted relationships with people of varying backgrounds and lived experiences from a position of non-judgment & respect Strong commitment to working from a position of humility, respecting the patient/families as the expert in their own lives Adaptable to changing workflows as the clinic grows Resourceful individual who can think quickly, navigate ambiguity, and learn while doing Strong organizational skills and attention to a high level of detail Self-awareness and demonstrated commitment to self-care; access to/willingness to access a community of support and/or resources that promotes longevity in the role Willingness to give and receive feedback as part of cross-functional multidisciplinary team; we believe compassionate and direct feedback builds team trust and promotes a high quality of service Comfort with technology; willingness to learn to use technical tools as part of the company’s internal and external communications and operations processes Some of the Responsibilities Frequent travel to patients’ homes to support their engagement with our virtual clinic, on average 3–4 days of travel per week to patients living within your geographical region. Willingness to drive long distances if needed, including travel that may require an overnight stay when travel exceeds 4 hours of one-way driving. Provide coverage for Mental Health Guides as needed; responsibilities below: Establish and maintain trusted relationships with Flourish Health patients/families utilizing a patient centered, strengths-based, and trauma-responsive approach Understand that as a growing clinic, there will be workflow changes and take changes in stride with adaptability, being able to prioritize and reprioritize when things change Be a steadfast, caring, and non-judgmental presence, walking alongside patients/families as they live with a serious mental health condition while navigating life’s everyday challenges Co-develop and support adherence to individualized care/engagement plans that support each patient’s self-identified needs and goals Utilize app-based messaging and phone calls as primary means of engagement to meet patient and family member needs Identify needs and provide mental health advocacy for patients in a variety of areas, such as school or work Be an active participant in a multidisciplinary team of clinicians, doctors, and advocates supporting each patient and family; lead care coordination to include scheduling and communication for clinical appointments Act as a conduit to a patients’s full care team; proactively identify needs for additional support and/or resources, and facilitate connection to the appropriate care team provider Maintain a working vehicle in order to provide quality patient care through in-home visits. Please note that the role and responsibilities may evolve over time with our clinical model.