Case Manager

Monitor the progress of clients on assigned case load and maintain weekly contact with customers via case management sessions, telephone contact, home visits, etc.

Complete case progress notes and update client files accordingly.

Ensure that all progress notes of engagement activities, client contacts, and clinical notations are recorded in client electronic records in the Housing the Homeless QuickBase application administered by DHS within 48 hours of service delivery.

Liaise with property management companies for PSHP clients to ensure living arrangements are suitable, maintenance repairs are timely, and that clients’ needs and concerns are addressed.

Maintain case files documenting all supportive services, rental payments, and referrals identified and services delivered on behalf of the client.

Assist clients with housing placement and relocation.

Complete all housing applications with clients ensuring that the packet is comprehensive with all required documents.

Prepare various reports as required, perform research for the program, and maintain relevant files.

Monitor case notes documentation to track client progress and outcomes.

Monitor clients’ compliance with their housing lease and PSH program rules on a monthly basis.

Attend all required trainings and meetings including internal and external meetings with partners and funders.

Become familiar with the agency mission and strategic plan goals and strategies.

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

Other duties as assigned.

Core competencies

Documentation, Compliance & Data Management Proficiency in maintaining accurate case notes, service documentation, and reporting in systems such as HMIS while ensuring compliance with program and funding requirements

Minimum qualifications

Bachelor's degree in social work, psychology, sociology, counseling, or related social service/science or healthcare related disciplines and two (2 years) of experience providing case management services. Certification and/or licensure in a relevant discipline (e.g., certified addictions counselor) may substitute for educational requirements. Master’s degree Preferred.

Knowledge of District of Columbia social service providers and community resources. At least 3 years of experience working with clients with mental health and substance abuse issues. Ability to communicate effectively orally and in writing. Excellent working knowledge of MS Office (Word, Excel, Outlook and Power Point) and ability to use/learn electronic time-keeping program.

Demonstrated ability to work in a service environment for difficult to manage clients. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds. Able to work some evenings and weekends. Must have reliable transportation to travel to various sites where work is performed.

Desired qualifications

Ability to create positive, long-term working relationships by demonstrating a commitment to teamwork and customer service by consistently exhibiting tact, dependability, diplomacy, and flexibility. Bilingual preferred.

Other requirements

In the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, and pre-employment drug screening as applicable for the position.

Position eligible for

Working remotely: Yes; 1 day after six months of employment or dependent on needs of the program

Competitive Benefits

• Health/Kaiser, 70/30 split
• Dental/MetLife, all employees paid
• Vision/VSP, all employees paid
• 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
• Sick Leave 4.5 Hours Every Pay Period
• Vacation Leave 4.5 Hours Every Pay Period
• 2 Personal Days
• Paid Holidays

This position IS covered under the collective bargaining agreement.

To apply for this position,

Please submit your cover letter and resume online.

UPO is an Equal Opportunity Employer