Case Manager

Other duties as assigned.

Core competencies

• Client-Centered Case Management Ability to assess client needs, develop individualized service plans, and coordinate services that support housing stability, health, and self-sufficiency.
• Housing Stability & Crisis Intervention Skills in preventing eviction, addressing housing crises, mediating landlord–tenant issues, and helping clients maintain permanent housing.
• Resource Coordination & Community Partnerships Knowledge of community resources and the ability to connect clients with benefits, healthcare, employment services, mental health treatment, and other supportive services.
• Trauma-Informed & Culturally Competent Care Ability to work effectively with individuals experiencing homelessness, mental health conditions, or substance use disorders using trauma-informed and culturally responsive approaches.

Documentation, Compliance & Data Management Proficiency in maintaining accurate case notes, service documentation, and reporting in systems such as HMIS while ensuring compliance with program and funding requirements

Minimum qualifications

Bachelor's degree in social work, psychology, sociology, counseling, or related social service/science or healthcare related disciplines and two (2 years) of experience providing case management services. Certification and/or licensure in a relevant discipline (e.g., certified addictions counselor) may substitute for educational requirements. Master’s degree Preferred.

Knowledge of District of Columbia social service providers and community resources. At least 3 years of experience working with clients with mental health and substance abuse issues. Ability to communicate effectively orally and in writing. Excellent working knowledge of MS Office (Word, Excel, Outlook and Power Point) and ability to use/learn electronic time-keeping program.

Demonstrated ability to work in a service environment for difficult to manage clients. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds. Able to work some evenings and weekends. Must have reliable transportation to travel to various sites where work is performed.

Desired qualifications

Ability to create positive, long-term working relationships by demonstrating a commitment to teamwork and customer service by consistently exhibiting tact, dependability, diplomacy, and flexibility. Bilingual preferred.

Other requirements

In the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, and pre-employment drug screening as applicable for the position.

Position eligible for

Working remotely: Yes; 1 day after six months of employment or dependent on needs of the program

Competitive Benefits

• Health/Kaiser, 70/30 split
• Dental/MetLife, all employees paid
• Vision/VSP, all employees paid
• 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
• Sick Leave 4.5 Hours Every Pay Period
• Vacation Leave 4.5 Hours Every Pay Period
• 2 Personal Days
• Paid Holidays

This position IS covered under the collective bargaining agreement.

To apply for this position,

Please submit your cover letter and resume online.

UPO is an Equal Opportunity Employer