Cazenovia Recovery Systems Inc·Buffalo, New York
The Support Services Coordinator manages service programming, carries a caseload, and facilitates group sessions for residents. They also assist the Reintegration Manager with staff development, record maintenance, and crisis response.
Description This position is responsible for admission, assessments and orientation, carrying a caseload, and group facilitation. This position also includes some responsibility in assisting the Reintegration Manager with oversight of day-to-day responsibilities.
Essential Duties and Responsibilities
Is responsible for the overall management of the service programming in conjunction with the Reintegration Manager, as well as carrying a small caseload.
Assists the Reintegration Manager with the development of other program staff members.
Oversees the maintenance of the program’s individual case records in compliance with agency policy and licensing authority regulations.
Develops and assists other staff members with service planning and discharge planning.
Facilitates weekly didactic and process groups as needed.
Documents individual progress in accordance with agency policy and procedure.
Meets with residents regularly to monitor progress and revises individual service plans as needed.
Makes referrals, coordinates services, and maintains regular ongoing consultations with other providers.
Coordinates educational and/or vocational skill development.
Organizes and maintains case records.
Assists with the admission process and orientation of new residents as needed.
Provides breathalyzer and toxicology screening as needed.
Responds to any crises and emergencies.
Completes data input into the agency database.
Responds in a professional and responsible manner to incidents involving contagious diseases (i.e., HIV, Hepatitis B, TB, etc.)
Assists with the program’s medication policies and procedures.
Is available for on-call responsibilities.
Is available for 24-hour coverage when needed.
Participate in weekly staff meetings and case conference.
Serves on agency committees as requested.
Carries out additional duties essential to the above-stated responsibilities as assigned.
Is mindful of and integrates Trauma-Informed Care and its five principles in all duties and interactions with fellow staff, residents, and external partners.
Maintains compliance with all required rules and regulations including Federal Confidentiality (42 CFR, Part 2), HIPAA, Medicaid and/or HUD, and any others.
Regular attendance at work location.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other duties may be assigned.
Must possess and maintain an active Qualified Health Professional (QHP) CASAC-Advanced Status and have a Bachelor’s Degree in Human Services with at least 6 months’ experience in the substance use, mental health, or human services fields. Completion of OASAS Clinical Foundations Trainings 1 & 2 Valid New York State Driver’s License
Market context
Operations roles in New York healthcare often stay in demand because organizations need reliable support for scheduling, records, and day-to-day workflow. Competition can be stronger for candidates who already know EHR systems and basic quality measures, and this posting also notes a high school diploma or GED, with an associate degree in HIM and practical experience considered. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show practical systems experience and attention to detail.
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