GoHealth Urgent Care·Torrington, Connecticut
The Medical Assistant will conduct patient registration, manage check-in processes, interview patients, measure vital signs, record medical history, and draw blood samples under the direction of an urgent care provider. Responsibilities also include preparing treatment rooms, stocking supplies, maintaining medical records, and performing opening and closing duties for the center.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area.
At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!
In a collaborative manner, the Lead Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization and communication.
The Lead Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.
Candidates who do not hold an approved Medical Assistant certification at the time of hire must obtain one within 15 months of their start date to remain eligible for continued employment as a Certified Medical Assistant.
Essential Functions
Supervise and support team members and business operations.
Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from management.
Conduct monthly inventory
Responsible for order approval
Assist management in resolving patient concerns at the center.
Provide weekly oversight of calibrator calls.
Drive KPIs and Strategic Initiatives and Metrics.
Responsible for site walk-throughs
Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
Assist with duties during absences, such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
Conduct performance review, assist in the training and assessment of team members assigned to the center.
Participates in interviewing and provides feedback on new hire selection
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit.
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
Responsible for maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Market context
In Connecticut, Team Lead Medical Assistant roles are often competitive because employers look for both clinical support skills and front-desk experience, plus current BLS and recognized MA certification at hire. This role stands out for candidates who can balance patient flow, team support, and administrative tasks; the listed requirements and benefits here are AI-summarized from the original job description, saving you research time. Before applying, confirm your certification status and highlight any experience leading or coordinating a medical office team.
Ensure reception is well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
All other duties as assigned.