This role provides administrative support to clinical staff in an inpatient unit, acting as the liaison between patients, visitors, and clinicians while organizing priorities and managing confidential patient information. Responsibilities include partnering with nursing to coordinate daily patient flow, including admissions, discharges, and transfers, and ensuring outstanding customer service in all interactions.
Requirements summary
Candidates must possess 2-3 years of administrative support experience and a High School Diploma or Equivalent; an Associate's Degree in a related field is preferred, but experience cannot substitute for the degree. Required knowledge includes proficiency with standard office procedures, MS Office, strong communication skills, time management, and familiarity with medical terminology.
high schoolassociate degreeWritten CommunicationVerbal CommunicationTime ManagementSchedulingMedical TerminologyEditingClerical DutiesMS Office ProficiencyProofreadingInformation ManagementPatient InteractionElectronic Medical Record EntryEquipment TrackingOffice ProceduresPhone System UsageAncillary Services Coordination
Job description
Site
The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job
Summary
Schedule:
Monday
Friday on the
Evening shift (3pm to 11:30pm). Must do rotating Holiday schedule. Must be able to provide consecutive nights No weekend shifts needed Neuroscience Intensive Care Unit is seeking a medical admin professional with evening availability. Lunder 6 is a 22-bed adult Neuroscience ICU that cares for critically ill patients who have a range of neurological diagnoses such as neurotrauma, status epilepticus, stroke and spinal cord injury. What we have to Offer Weekly pay Medical, Dental and Vision insurance. Tuition Reimbursement. Shift differential for evening, nights, and weekends. Generous paid time off. - Subsidized MBTA pass (50% discount). Resources for childcare and emergency backup care. Hospital paid retirement plan and tax-sheltered annuity plan. Employee “Perks” - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events Membership to MGB Fitness Center Summary Provides administrative support to unit-based and hospital-wide clinicians and staff, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department. Does this position require Patient Care? No Essential Functions
Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Benefits
Paid Training
Full Benefits
Shift Differential
Perks
Retirement Programs
Discount MBTA
Childcare Coverage Options
Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department. Qualifications Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Experience administrative support experience 2-3 years required Knowledge, Skills and Abilities
Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Managing one's own time and the time of others.
Strong verbal & written communication skills.
Strong interpersonal, written and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology. Additional Job Details (if applicable) Remote Type Onsite Work Location 273 Charles Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $18.58 - $26.58/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO
Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
