The Surgical Services Patient Liaison acts as the primary contact between surgery patients, families, medical staff, and support teams to ensure all pre-operative care orders are correct and coordination is efficient for timely surgery preparation. This role also involves providing technical assistance and status updates to the patient's family members while surgery is in progress.
Requirements summary
Candidates must possess a minimum of three years of administrative experience, preferably in a healthcare setting, or possess an Associate's degree in business administration or a related field, with experience potentially substituting for the degree. A mandatory requirement is obtaining Basic Life Support/CPR (BLS/CPR) certification within thirty days of hire.
high schoolassociate degreeWritten CommunicationVerbal CommunicationRelationship BuildingMedical TerminologyCoordination Of CarePublic SpeakingWorking IndependentlyAdministrative WorkPatient LiaisonPatient Status Updates
Job description
Department
Pre Operative Care Unit Job Summary
The Surgical Services Patient Liaison serves as the frontline representative between surgery patients, family members, medical staff, surgeons, and hospital support staff in the, to ensure services provided on the day of the patient’s surgery are correct based on identified patient care orders, and the needs and overall coordination of care is completed efficiently and in a timely manner to ensure the patient is prepared for surgery without delay.
The liaison also assists the patient’s family members with technical assistance and patient’s status updates information while surgery is in progress.
Job Duties: The Surgical Services Patient Liaison serves as the primary point of contact for surgery patients and their families on the day of surgery.
This role coordinates communication between patients, families, surgeons, anesthesia, nursing, and support staff to ensure all care orders and preparations are completed accurately and without delay.
The liaison provides real‑time updates to families during surgery, offers basic technical assistance, and helps guide them through hospital processes.
Strong communication skills, professionalism, and the ability to work efficiently in a fast‑paced environment are essential.
Shift detail: 2nd shift, M - F / 11:00am - 19:30pm / occasional weekend coverage Salary Details: Hourly rate is determined by years of experience relating to this role and internal equity within organization.
Minimum rate starting at $17.35, max of salary range is $23.60.
Required Qualifications
Require an associate degree in business administration, or related field. A high school diploma/GED equivalent and additional relevant administrative work experience can be considered on a year-for-year basis in lieu of degree requirement.
Require a minimum of three (3) years of administrative work experience preferably in a hospital or outpatient healthcare setting.
Require Basic Life Support/CPR (BLS/CPR) certification. Must be obtained within thirty (30) days of hire/transfer date.
Preferred Qualifications
Prefer basic understanding of medical terminology.
Prefer basic working knowledge of commonly known computer applications, such as Microsoft Office.
Prefer demonstrated effective written and verbal communication skills.
Prefer demonstrated ability to establish and maintain effective working relationships.
Prefer demonstrated ability to work independently without direct supervision. Prefer demonstrated ability to perform public speaking when needed, 2nd shift, M - F / 11:00am - 19:30pm / occasional weekend coverage Reputation. Community. Impact. Growth. Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here. Sarasota Memorial Hospital was recently recognized again by ranking #1 Hospital in the Region by the U.S. News's Best Hospital report by scoring a Perfect 10! Not only that, but SMH was also designated at a national "standout" hospital for earning top ratings in all evaluated conditions and procedures - an accomplishment achieved by less than 1% of the 4000+ hospitals. Our system has also earned Magnet® recognition from the American Nurses Credentialing Center (ANCC), as well as these additional accolades: Gallup Great Workplace 2018; recipient of an "A" grade for Patient Safety. Sarasota Memorial Hospital is Magnet designated and the only provider of Level II trauma services, obstetrical services, and Level III neonatal intensive care in Sarasota County.
Highest 5-Star rating from Medicare for quality and safety
Straight "A's" for Patient Safety
SMH is also listed among U.S. News “Best Hospitals for Maternity” for 2021-2022; the only hospital in the region to make the list.
One of the nation's 100 Top Hospitals, 40 Top Teaching Hospitals and 50 Top Cardiovascular Hospital
Listed among U.S. News' 50 Best Hospitals for Rehabilitation Services and Specialized Urology Care, 2022 - 2023
Forbes' Best Employers for Women
Named among the World’s Best Hospitals by Newsweek, 2019-2022 The benefits of being the best: Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights: Total Rewards Package Paid Time Off (start earning PTO on day one of employment) Tuition Reimbursement Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars Life Insurance Disability Insurance Retirement Savings Plan: 403b Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp! Bereavement Leave Free Parking On Campus Dining w/ a 10% discount Credit Union w/ teller machines on campus Direct Deposit Free Wellness Screening Free confidential counseling services Employee Discount Programs Recognition Programs Referral Programs Tremendous growth opportunities for hard workers!
Employment Screening Requirements
As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/
