Intake Coordinator/Enrollment Specialist

Job summary

The Intake Coordinator/Enrollment Specialist identifies and directly coordinates, provides contacts, refers or otherwise arranges for individuals to receive services as needed, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma-informed care lens as defined by the agency. ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS:

Required Competencies/Skills

• 1.
• Professionalism and
• Ethics: The demonstration of ethics and sound professional practices, as well as stimulating social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important. 2.
• Interpersonal
• Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity and is in a trauma-informed context. 3.
• Achievement
• Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously. 4.
• Healthcare and
• Human
• Services
• Environments: Ability to explain issues and advancements in the healthcare and human services industries.

Qualifications

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience

1. High school diploma or equivalent. 2. At least one (1) year’s paid or volunteer experience in a social service program. 3. Demonstrated knowledge of basic community resources and of making referrals and providing follow-up. 4. Experience in understanding cultural differences and is sensitive to the implications of culture for service delivery. 5. Fluent in English and Spanish (read, write, and speak) desirable. 6. State of Texas vehicle operator’s license and proof of liability insurance.