Business Assistant

Overview Highland Creek Family Dental is looking for a Dental Business Assistant to join our team in the Lafayette, IN, area! A Dental Business Assistant is responsible for providing exceptional patient service as the first point of contact in a dental practice, including greeting patients, scheduling appointments, managing patient records, handling insurance claims, collecting payments, and maintaining a clean and organized front office environment, all while ensuring smooth patient flow and administrative operations within the dental practice.

Compensation

• $18+ per hour, based on experience Schedule Full-time Tuesday through Friday Benefits and Perks Quarterly bonus opportunities Medical, dental, vision, and life insurance Generous PTO and paid holidays Traditional and Roth 401(k) options Referral Bonus Program Scrub allowance Amazing team and work environment
• Key
• Responsibilities
• Patient
• Reception: Greet patients warmly upon arrival, check them in, and verify necessary information
• Appointment
• Scheduling: Efficiently schedule and confirm patient appointments and manage cancellations and rescheduling requests
• Patient
• Registration: Collect and update patient demographics, medical history, and insurance information
• Insurance
• Verification: Verify patient insurance coverage and benefits and pre-authorize procedures when needed
• Financial
• Transactions: Collect patient copayments, process payments, and manage billing procedures
• Claims
• Submission: Accurately submit insurance claims electronically and follow up on outstanding claims
• Phone
• Management: Answer incoming phone calls promptly, address patient inquiries, and schedule appointments over the phone
• Record
• Keeping: Maintain accurate patient records, file paperwork, and update patient charts as needed
• Front
• Office
• Maintenance: Maintain a clean and organized reception area, ensuring supplies are stocked
• Administrative
• Tasks: Perform administrative duties such as data entry, filing, and generating reports Required Skills and Qualifications 2+ years of dental front office experience is highly preferred Bilingual in Spanish preferred, but not required Knowledge of Open Dental software Excellent communication and interpersonal skills to interact effectively with patients and dental team members Strong organizational skills to manage multiple tasks and maintain a detailed schedule Proficiency in dental practice management software and electronic health records (EHR) systems Knowledge of dental insurance billing codes and procedures Detail-oriented with the ability to handle sensitive patient information accurately Ability to work independently and as part of a team INDHRFO01