Clinical Case Manager

• Primary responsibilities
• Collaborate with residents to assess behavioral health needs and develop individualized service plans.
• Facilitate access and engagement with behavioral health, substance use, and medical treatment services.
• Provide individual and group therapy, support linkage to care programs, and conduct follow-up after crises.
• Connect residents with internal and external clinical resources as appropriate.
• Partner with Resident Wellbeing Case Managers to identify and overcome barriers to accessing care.
• Provide advocacy and assistance helping residents navigate healthcare systems and providers.
• Engage individuals using a trauma-informed, culturally responsive approach while maintaining professional boundaries.
• Work closely with Resident Wellbeing Care Team members, including peer specialists, case managers, and community resource navigators, to coordinate services.
• Participate in multidisciplinary team meetings and contribute to behavioral health service planning.
• Maintain accurate and timely documentation of resident interactions, interventions, and service plans.

• Knowledge, skills, and attributes we need from you
• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Strong clinical assessment, case management, and crisis intervention skills.
• Skilled in harm reduction, motivational interviewing, trauma-informed care, and housing-first principles.
• Ability to communicate clearly and effectively, both orally and in writing, with individuals from diverse backgrounds.
• Excellent organizational, time management, and problem-solving skills with the ability to manage multiple priorities.
• Strong interpersonal skills; able to build trust and maintain professional boundaries with residents and colleagues.
• Proficient in Microsoft Office Suite and comfortable working with databases or cloud-based systems (e.g., Salesforce).
• Adept at collecting, analyzing, and using data to inform practice and program decisions.
• Demonstrated ability to work independently while collaborating effectively as part of a multidisciplinary team.

Qualifications

• Master’s degree in a behavioral science field (social work, counseling, psychology, or related discipline).
• Licensure in Washington State as LICSW, LMFT, or LMHC.
• At least two (2) years of experience providing clinical services to adults experiencing homelessness, serious mental illness, and/or substance use disorders, or providing behavioral health services to adults.
• Demonstrated experience providing clinical services within harm reduction and voluntary service models.
• Experience delivering behavioral health and case management services to individuals experiencing homelessness or housing instability, particularly those with co-occurring mental health and substance use conditions.
• Familiarity with supportive housing models and the King County behavioral health system.
• Proven ability to advocate for resident access to services and collaborate effectively with community agencies.
• Experience in crisis intervention, conflict resolution, and facilitating individual or group interventions.

Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.