Patient Navigator - McLaren Heart and Vascular Institute

• Serving as a central contact, the navigator helps patients and families understand their care pathway, schedule timely appointments, and coordinate referrals across McLaren subsidiaries and affiliated physician practices.
• The role ensures continuity, enhances the patient’s experience, and supports high-quality, efficient cardiovascular care aligned with McLaren’s systemwide standards.
• Essential Functions and Responsibilities: Serves as the primary point of contact for patients navigating cardiovascular care, including general cardiology, interventional cardiology, and cardiac surgery.
• Coordinates appointments, testing, procedures, and consultations across McLaren hospitals, outpatient centers, and physician offices.
• Facilitates timely referrals between referring and receiving providers to ensure continuity of care.
• Assists patients and families in understanding diagnoses, treatment options, care plans, and next steps.
• Collaborates with subsidiary hospital cardiovascular teams to standardize navigation processes and share best practices.
• Works closely with cardiologists, interventional cardiologists, cardiac surgeons, and other specialists to align scheduling and transitions of care.
• Utilizes the electronic health record to document navigation activities and track patient progress.
• Monitors patient compliance with follow-up and care plans; identifies and resolves barriers to access.
• Supports systemwide initiatives to improve access, patient satisfaction, readmissions, and outcomes.
• Participates in committees, multidisciplinary rounds, and case conferences.
• Collects data for navigation metrics, access dashboards, and performance reporting.
• Promotes patient education and empowerment throughout the care continuum.
• Performs other duties as assigned. #LI-KH1

Required

• 3 years of clinical experience in cardiology, interventional cardiology, or cardiac surgery
• Preferred: Current Registered Nurse (RN) license 2 years experience in a multi-hospital or integrated health system 2 years experience in care coordination, case management, or navigation preferred. Advanced Cardiovascular Life Support certification Current Registered Nurse (RN) license in the State of Michigan