INFINITE LEGACY·West Falls Church, Virginia
The Organ Family Services Coordinator 1 engages compassionately with families at critical times to discuss and secure authorization for organ donation through skilled, ethical conversations. This role involves initiating and documenting authorization discussions, maintaining communication with partners, and ensuring a seamless transition for families to aftercare and grief support resources.
Under the general direction of the Manager or Senior Director, Family Services, Organ, the Organ Family Services Coordinator 1 (OFSC 1) supports Infinite Legacy’s mission by compassionately engaging families at the optimal time to discuss the opportunity for donation. This position plays a pivotal role in securing authorization for organ donation through skilled, ethical and empathetic conversations while partnering closely with the Aftercare team to connect families with grief and support resources.
The Organ Family Services Coordinator 1 is responsible for initiating, leading and documenting authorization discussions, maintaining clear communication with Infinite Legacy team members, hospital, and external partners and ensuring families experience a seamless transition from donation through aftercare.
The position emphasizes standardization, quality, and alignment with organizational and regulatory standards.
Information is to be articulated in an easily understood and accurate manner to families whose ability to process information is impaired by emotionally traumatic circumstances.
Infinite Legacy’s Organ Family Services Coordinator I coordinates and facilitates emotional support during and after the discussion of the donation process.
The Organ FSC 1 will be aware of and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families and hospital staff.
Performance is measured by the effectiveness and consistency of authorization practices, which includes supporting families through grief, advocating for the potential donor’s voice and the recipients waiting for transplant. Collaboration with Aftercare to enhance the family experience, and contributions to organizational outcomes and continuous improvement will be tenants to success.
This position requires travel within Infinite Legacy’s donor service area and participation in a rotating call schedule.
1. Bachelor’s or Master’s degree in nursing, social work, psychology, counseling, or related healthcare field preferred; equivalent clinical or counseling experience considered. 2. 1-2 years’ experience in an acute health care setting (preferred), hospice, bereavement counseling center, crisis intervention, etc. where there was active involvement in issues involving death, dying, grief and loss.
The Organ Family Services Coordinator I is a compassionate and skilled communicator who leads the authorization process while ensuring that every donor family receives continued support through close collaboration with Aftercare. This position is central to Infinite Legacy’s mission to save and heal lives, honoring both donors and their loved ones through excellence in service, ethics, and empathy.
At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family.
Join our team today and experience a workplace that truly values you!
This position requires employees to be fully vaccinated and be able to provide proof.
A Bachelor's or Master's degree in a related healthcare field is preferred, along with 1-2 years of experience in acute healthcare, hospice, or bereavement counseling involving death and grief. Candidates must possess strong empathetic communication skills, technological proficiency, high accountability, and the ability to travel and participate in a rotating 24-hour call schedule.
Market context
In Virginia, administration roles in healthcare are often open to candidates with a high school diploma or GED and AHA BLS-HCP certification, with no prior experience required in many postings. These roles can be competitive because some settings, such as Critical Access Areas, require CNA certification, and employers may also offer benefits like medical, dental, vision, PTO, and childcare discounts. Review the AI-summarized requirements and benefits here to save time, then confirm whether your credentials match the specific site or unit before applying.