PRM Management Company LLC
Location
Nashville, North Carolina
Salary
$24 - $28 / HOUR
The Surgical Coordinator is responsible for managing the scheduling of outpatient medical procedures, obtaining necessary pre-operative clearances, and providing patients with all required surgical paperwork and detailed instructions regarding preparation and logistics. This role also involves supporting business development by maintaining referral relationships and coordinating outreach efforts to increase surgical volume.
Required qualifications include a High School Diploma or equivalent and 2-4 years of full-time surgery scheduling experience, along with superior knowledge of coding guidelines and reimbursement schemes. Candidates must possess exceptional organizational and computer skills, conversational medical terminology knowledge, and strong analytical and communication abilities.
Pelvic Rehabilitation Medicine was formed in 2017 and is headquartered in West Palm Beach, FL. Since its inception PRM has experienced rapid growth and routinely attracts patients from across the US and internationally. Pelvic Rehabilitation Medicine's fast-paced success has garnered the attention of the investment community positioning it to expand into new markets.
Job title: Surgical Coordinator
Schedule’s outpatient medical procedures, for patients with appropriate provider and time/location slot Request pre-operative clearances from PCPs office Submit booking/orders to outpatient Surgical Center Provides patients with Surgical paperwork such as consents, drop instructions, pre/post-operative instructions, and financial responsibility Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed: takes appropriate action in responding to questions from patients Provides patient education by reviewing patient pre-operative instructions and medications with the patient while maintaining patient confidentiality Provides great patient experience and delivers high level of service Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but day of surgery as well Achieves company set key performance indicators and maintains surgical schedules for surgeons Notifies patients of all scheduled appointments Verify all insurance and obtain any authorizations needed Prepares all paperwork for physician for surgery Ensure that all pertinent information for upcoming surgery, such as booking sheets, insurance information, prior authorizations, pre-op/medical clearance, is sent to the appropriate surgical facility Answers all telephone inquiries from patients and primary care physicians concerning surgery and/or related concerns.
Support the surgeon in building and maintaining referral relationships with OB/GYNs, PCPs, pain management specialists, physical therapists, and fertility clinics Coordinate office visits and lunches for local offices Track referral patterns and generate reports to help inform strategic outreach Follow up with prospective patients and referring providers to encourage continuity of care and promote surgical treatment options Collaborate with growth team and operations team to help implement local campaigns to increase surgical volume Act as a liaison between the practice and local healthcare networks, building strong relationships to strengthen PRM’s reputation and reach in the community Monitor trends in patient inquiries, cancellations, and referral conversions to provide actionable insights
REQUIRED QUALIFICATIONS: High School Diploma or Equivalent 2-4 Years full-time surgery scheduling experience Willing and able to follow directions and adhere to priorities Must have a can-do, will-do attitude. Superior knowledge of coding guidelines and reimbursement schemes Must have exceptional organizational and computer skills Conversational knowledge of medical terminology, acronyms, techniques. Excellent written and oral communication Solid analytical skills Ability to work independently and with a team.
Preferred Qualifications: 3 years eClinical Works RCM experience in patient account and denial management
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