This role coordinates reception area activities to ensure effective communication throughout the Facility, performing clerical duties such as admitting patients and assembling necessary medical record forms for the clinical team. The clerk also manages patient identity documentation, communicates with families, answers telephones, and maintains strict patient confidentiality.
Requirements summary
Candidates must possess good communication and organizational skills, along with a minimum of two years of general clerical experience, with medical clerical experience being preferred. Required qualifications also include language skills adequate for written and interpersonal communication in American English, and the physical ability to sit for long periods and lift/carry over 20 pounds regularly.
Coordinates the reception area activities to promote communication throughout the Facility.
Performs clerical and reception duties.
Maintains the Facility’s medical records according to established guidelines and requirements.
Reviews records for compliance with approved policies.
Assures all operative reports are completed.
Qualifications
Good communication and organizational skills required
Two years’ clerical experience required
Medical Clerical experience preferred
Requires language skills adequate for written and interpersonal communication in American English, and ability to communicate with a professional translator of various languages occasionally
Requires visual and auditory acuity adequate to monitor patient and visitor activity and for frequent use of computers and occasional use of other business office equipment
Ability to sit for long periods and to perform desk and office activities
Essential Functions
Admits patients to the Facility following the established policies and procedures.
Assembles patient medical record forms and necessary information for Clinical team.
Assists Financial Counselor in obtaining pertinent information to register patients and attaches proper means to document patient identity.
Provides pertinent information to the patient's family in the waiting area according to policies and procedures.
Monitors waiting area.
Coordinates reception area activities for effective communication with all areas of the Facility.
Answers telephone and intercom courteously and in a quiet, pleasant voice.
Accepts and relays messages effectively.
Informs other departments of admissions and activities concerning admissions.
Maintains and protects each patient's right to confidentiality.
Identifies emergencies and initiates appropriate response.
Assumes clerical responsibilities as necessary.
Assist in ordering and stocking clerical supplies.
Assists in maintaining cost effectiveness by preventing waste of supplies.
Maintains order and cleanliness of the front desk.
Performs interdepartmental errands when needed.
Assists with preparation and maintenance of Facility records and reports.
Monitors and stocks nourishment area; maintains cleanliness and order of the area.
Adheres to medico-legal requirements when answering correspondence and inquiries.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools, or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
The employee must be able to stand and/or walk at least five hours per day.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
