The role begins as a Direct Care Provider in an inpatient setting, involving crisis assessments, goal setting, pre-vocational training, and monitoring clients in a structured environment. It transitions into administrative duties focused on care coordination, utilization review, obtaining prior authorizations, and maintaining accurate documentation for member services.
Requirements summary
Candidates must be a minimum of 22 years old and meet specific education and experience criteria, such as a High School Diploma/GED with two years of experience, or an Associate's or Bachelor's degree with less experience. Bilingual English/Spanish speaking is preferred, and obtaining a Notary certification within 60 days is required.
high schoolassociate degreebachelor degreeCase ManagementDocumentationRecord KeepingCrisis InterventionPrior AuthorizationsEligibility VerificationVital Signs MonitoringCoordination of CareNotary PublicUtilization ReviewSpanish SpeakingBehavioral Health InterventionsCounseling ServicesPre-vocational TrainingRecovery-Based Environment
Job description
Join Southwest Behavioral Health Services – The Leading Behavioral Health System in Arizona. With over 40 years serving our patients all over Arizona, we strive each day to inspire people to feel better and lead fuller lives. Southwest Behavioral & Health Services is one of Arizona’s fastest growing organizations, and we’re looking to fill a BHT position with hard working and motivated individuals.
Job Preview at a Glance
Challenging and rewarding position in our Inpatient Location providing behavioral health interventions in a structured, non-hospital setting that assists adults in overcoming behavioral health crisis. Services are provided in a locked facility with 24-hour nursing coverage on the premises, court ordered treatment is also provided. You will have the opportunity to be a pivotal change maker in the lives of clients by connecting them with community resources. Working in an acute care setting, no two days are the same; you will be challenged with varied of patients overcoming behavioral health crisis.
This is a Direct Care Provider position that will transition into an administrative position involving Care Coordinator and Utilization Review duties.
Schedule
Friday-Monday-10 hour shifts.
Pay
$18/hr.-$19/hr. Shift differential offered.
Essential Duties
Direct Care Provider
Provide assessments of members in crisis and assist in setting/reaching attainable goals.
Pre-vocational training
Documentation and case management
Crisis intervention
Individual and counseling services to seriously mentally ill members
Responsible for contributing to and creating a recovery-based environment.
Work with significant others and integrate them in the treatment plan where appropriate
Supervise and monitor members while on site.
Check vital signs as needed.
Administrative Duties
Reviews documents received and requests required documents to appropriate level of care for members.
Evaluates eligibility information regarding services and benefit package.
Benefits
Dental insurance
Vision insurance
Medical insurance
Paid holidays
Paid time off
Tuition reimbursement
Short-term disability
Long-term disability
Life insurance
Employee assistance program
Career development
Health and wellness
Retirement savings match
Discount degree programs
Maintain contact with utilization manager and out of home placement in order to ensure continued stay documentation, documentation of contact and coordination occurs as required and to ensure medical necessary services are received by members. Obtains prior authorizations from T/RBHAs when necessary.
Assists consumers, families or guardians in securing appointments with support services and agencies, as needed for KOU.
Assists with arranging for transportation for consumers for community services and/or medical appointments as needed for KOU
Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received/provided.
Close coordination with the PCP health plan, stakeholders, and funding source will be maintained for all consumers.
To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.
Notify OP in INPT admission.
Apply for AHCCCS when needed.
Completes Certificate of Need (CON), and Re-Certification of Need (RON) documents.
Scan RONS and CONS into charts
Verify AHCCCS eligibility and Scan AHCCCS eligibility into charts.
Obtain authorizations from T/RBHAs and insurance when necessary
Update UR log
Follow up with internal and external agencies to address issues related to eligibility and enrollment.
Daily tracking of all authorizations, with use of Excel spreadsheet, to ensure correct authorization numbers and dates of service.
Daily communications with fund sources to secure authorization for inpatient services. Trouble shoots and resolves barriers with securing authorization for inpatient services.
Track funding sources daily and work closely with CFS for accuracy in Axiom.
Chart avadavat as necessary.
Requirements
Minimum requirement consists of a 22-year age
A High School Diploma/GED and two years of relevant experience; OR
A related Associate’s degree and six weeks of relevant experience; OR
A non-related Associate's degree and one year of relevant experience; OR
A related bachelor’s degree; OR
A non-related bachelor's degree plus six months of relevant experience in behavioral health
Bilingual (English/Spanish) speaking preferred
Obtain Notary, start process within first 60 days of hire.
Benefits
3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
10 paid holidays
Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
Career Development – Benefit from our culture of internal promotion!
We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
Employee Assistance Program, Health & Wellness and much more!
About SB&H
Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.
We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.
Through our Empowered Belonging program, we’re committed to
Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.
Where everyone belongs. Where everyone leads.
Join us in shaping a community where your difference makes a difference, and your impact is real.
SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
