American Red Cross·Charlotte, North Carolina
Manage donor complication cases by providing appropriate care and ensuring regulatory standards are maintained. Investigate discrepancies in donor records and provide accurate information to donors and staff regarding eligibility.
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Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! We are seeking a Donor Care Specialist for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273 Shift: Tuesday - Saturday, Second Shift , 3:00pm - 11:30pm. Pay Information: The salary for this position is $22.60/ hr. + Shift Differential (+$1.75 after 3pm, + $2.75 on weekends) This is a HYBRID position - After the required training period the employee will be required to report and work in the office twice a month
1. Manage routine to moderately complex donor complication cases from the donation process by providing appropriate care for donors and asking probing questions to ensure facts of the case are known. Take appropriate and timely action in response to additional information provided by donors. 2. Provide timely, accurate and helpful answers to donors and staff regarding donor eligibility, complaints and concerns and manage cases to resolution and timely closure. Escalate difficult or sensitive questions as needed. 3. Perform medical director/designee review and quality review for donor complication cases to ensure quality and regulatory standards are maintained. 4. Investigate discrepancies in donor records. Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes. 5. Monitor security to ensure only authorized personnel have access to confidential donor records. 6. Prepare reports regarding donor complication cases. Scope Work performed within a specialized discipline typically requiring a medical/scientific certification or licensure. Work under clear guidelines and supervision to perform tasks and resolve problems. Has regular contact with physicians, field staff and other internal and external customers.
Education: High School or equivalent with medical certification such as Registered Nurse (RN), Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) required. Associate’s degree preferred.
Requires a high school diploma or equivalent with a medical certification such as RN, LPN, or MLT. Candidates must have at least one year of experience in patient care, blood collection, or patient testing.
Market context
North Carolina nursing jobs often reflect steady demand in hospitals, clinics, and long-term care settings, especially for RNs who can provide age-appropriate care across patient populations. These roles are competitive because employers typically want an approved nursing-school graduate with a current North Carolina RN or Compact License and active AHA BLS certification. Review the AI-summarized requirements and benefits here to save research time, and confirm your license status and BLS renewal before applying.