Point32Health
Location
Canton, Massachusetts
Salary
$59,770 - $89,654 / YEAR
The Community Health Worker will conduct regular telephonic and in-person member assessments regarding Social Determinants of Health (SDoH) and urgent visits to ensure comprehensive care plans address medical, behavioral, and social needs. This role involves providing culturally appropriate health education, coordinating safety net services like housing and transportation, and advocating for members to overcome social barriers to care.
Candidates must be credentialed by the Board of Certification of Community Health Workers or willing to obtain certification within one year, and ideally possess a Bachelor's degree in an allied health discipline. Minimum experience requires 3-5 years as a CHW, including one year in care coordination, advocacy, or community health promotion, along with strong organizational and communication skills.
Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary The Community Health Worker (CHW) assists members in managing their health goals in the community. The CHW role works collaboratively with team members of Point32Health Integrate Care Management team to increase member knowledge, motivation, and adherence to key components of their health care. The Clinical Community Health Worker will arrange, coordinate, evaluate, and advocate for safety net services that provide for basic needs such as education, housing, healthcare, Health harming legal issues, transportation, and counseling assistance.
Key Responsibilities/Duties – what you will be doing (top five): The Community Health Worker will engage in regular telephonic and in-person member assessments pertaining to Social Determinants of Health (SDoH), visits at regularly scheduled intervals, and will conduct urgent visits to ensure that a members' Plan of Care is fully comprehensive and addresses significant medical, behavioral, and social needs. Provides culturally appropriate health education, information, and outreach in community settings. This includes homes, schools, clinics, shelters, local business, and community centers Bridges the gap between communities and health and human services by increasing members health knowledge and ability to be self-reliant Identifies gaps pertaining to Health-Related Social Needs (HRSN) that create barriers to member's care and influence unmet needs Responsible for assessing health risks and inputs to the member's care plan and partners with care teams on key care management/care coordination decisions Assists members in navigating state and federal benefits and applying when member meets qualifications. Assists members in accessing Community Based Organization resources with referrals and warm hand offs. Advocates for members to overcome SDoH/HRSN (Health Related Social Needs) barriers such as Housing, Health Harming legal issues, access to health care, and other social need barriers. Uses recovery strategies such as motivational interviewing, empathic listening, harm reduction, positive behavioral support techniques, limit setting and strength-based approaches to support members in attaining stated goals. Participates in on-going education and training to improve skills and role-specific certifications or specialization. Provides consultation and support to other Point 32 Health team members. Participates in member and provider health education and outreach campaigns as assigned. Provides direct services, such as: 1:1 informal health education counseling. Chronic diseases counseling. Social support. Care coordination and provider navigation. Health services enrollment and health insurance navigation skills. Ensure preventive health screenings. Assists with completion of Advanced Directives. Maintains growth and development through self-directed learning activities and involvement in ongoing community health worker education, trainings, and annual competencies. Participates in group meetings to ensure policies, procedures, and workflows are up to date and advises on revisions needed. Other duties and projects as assigned. Qualifications – what you need to perform the job Certification and Licensure Required: Credentialed by the Board of Certification of Community Health Workers (CHW certificate) or willing to obtain with assistance of leadership team within one year of employment.
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