COMMUNITY HEALTH OF SOUTH FLORIDA INC·Cutler Bay, Florida
Provide comprehensive case management services to adults with serious mental illness to increase their self-sufficiency and independence. Responsibilities include conducting assessments, developing service plans, performing home visits, and coordinating community resources.
Optimize the functioning of individuals increasing self-sufficiency and satisfaction in the living, learning, work and social environment of their choice through evaluation, monitor, linkage, and advocacy.
Provide services to adults suffering from a serious and persistent mental illness who have complex needs and will require services to maintain or improve level of functioning, self-sufficiency and independence for at least one year.
Maintain case load of no more than 40 consumers.
Evaluate and discuss with supervisor consumer’s continued program eligibility as establish by 65 E 15 Guidelines.
Maintain documentation as per 65 E 15; Medicaid and other state and federal regulatory guidelines.
Develop and maintain resource database to facilitate linkage, brokerage and access to resources for consumers.
Provide goal oriented and individualized supports through assessment, planning, linkage, advocacy, coordination and monitoring.
Maintain communication with agencies and resources within the community to facilitate self-sufficiency and independence for consumers.
Develop and updates Comprehensive Assessment and Comprehensive Service Plans reflecting individualized measurable goals in a timely manner (within 30 days of initial contact).
Monitors and updates Comprehensive Service Plans when there is a significant life/status change in consumer’s life but at a minimum of every six months from initial plan.
Complete a home visit during the development of the Comprehensive Assessment and prior to the completion of the CSP; and conduct home visits at least every other month for every consumer provided that it is approved by the consumer.
Prepares and maintain documentation in compliance with contracting and regulatory agencies and not limited to verbal instructions from direct supervisory staff.
Maintains consistent productivity, at least 80% of the established agency goal, per month.
Submit/file required documentation in the expected timely manner.
Maintain face-to-face contact at least once per month with consumers.
Assume responsibility for the maintenance and auditing of all assigned consumer’ Case Management records.
Participate in Performance Improvement Program and Peer Review as required.
Procure contingency funds as provided by DCF procedures.
Attends in-service and seminars to improve knowledge and skills in regard to position.
Attends mandatory in-service training within prescribed time frame.
Reports on a timely manner as requested by supervisor.
Coordinate and assist consumers in obtain necessary transportation.
Maintains strong interpersonal relationship with peers, supervisor and other department personnel.
Adheres to BHCC’s Policies and Procedures.
Participates in BHCC’s Committee Meetings.
Provides coverage in the absent of peers and maintains collaborative teamwork.
Provide liaison and support to families/care givers of consumers, maximizing their involvement in the Case Management planning progress.
Monitor consumer compliance with substance abuse treatment recommendations, and develop alternative plan of service if necessary.
Report incidences and/or occurrences within the proper time frame as establish by CHI Policies and Procedures.
Develop, document and up-date Mental Health Outcome Forms (every quarter) and FAR (every six months) for all enrolled consumers.
Monitors and advocates for consumers needs while at CSUs, hospitals or RTF and upon discharged.
Participate in CHI activities and special events as available, i.e. culture day, health fairs, holiday celebrations, etc.
Collaborate in crisis management situations with other BHCC staff, consumers and appropriate community supports.
Develop and obtain housing resources within the community and share information with peers.
Complete and submits weekly a daily report of activities to the supervisor.
Communicates and solves problems through the proper chain of command.
Provides services in a sensitive non-judgmental and non-discriminatory manner to a diverse population.
Provide case management services for residents of the Shelter Care Plus Program(s).
Attend HMIS User meetings as directed/necessary.
Access, update and maintain consumer information in the HMIS Service System.
Prepare and maintain all documentation in compliance with Shelter Plus Program and provide input and support to appropriate staff when needed for grant submission/review/renew.
Adheres to Confidentiality Policies and Procedures / HIPAA Regulations.
Provides accurate and timely documentation in patient charts within the same day of intervention.
Completes B&E (billing and encounter) forms within the same day of intervention.
Reports to work on time and ready to work with minimal absenteeism.
Calls and report to supervisor when absence/tardy due to illness and/or family emergencies.
Promotes a positive work environment.
Maintains flexibility in regard to expected or unexpected changes in the work environment.
Responds to administrative task appointments.
Performs other duties as assigned.
Market context
Florida typically sees steady demand for adult mental health case management, especially in community-based settings serving adults with serious mental illness. This role is competitive because employers often want a human services degree, direct experience, and Florida-specific credentials such as DCF/CCMS certification or eligibility; the listed requirements and benefits here are AI-summarized from the original job description, helping you review fit faster. Before applying, confirm your driver’s license status and certification eligibility, and tailor your experience to adult SMI support and coordination work.
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