Cincinnati Children's·Greendale, Wisconsin
The Medical Assistant will provide competent technical and clinical services, assisting care providers with procedures and preparing patients for examination and treatment according to hospital policy and best practices. Key duties also involve acting as a customer advocate, collaborating with team members, managing records accurately, and performing delegated laboratory work under supervision.
Shift: Day (United States of America)
Schedule: Full time
Weekly Hours: 32
0.8
Job responsibilities
Patient Care- Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs. Assist care providers with procedures and physical exams of patients. Prepare patients for examination and treatment. Provide care consistent with the family-centered care and medical home models. Provide flexible, culturally competent and responsive care to the needs of the patient and family. Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
Customer Service- Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families.
Collaboration- Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals. Develop positive working relationships with peers/colleagues and acknowledges others skills, experience, knowledge, creativity and contributions. Share knowledge and/or provide support for team members. Contribute to and promote a positive and professional work environment/atmosphere.
Data Management- Manage records per department policy. Assist with collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records and other information. Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
Laboratory Work and Testing- May manage specimens per protocols. Maintain knowledge of all routine testing processes and retrieve test results. Communicate normal lab results as appropriately delegated.
The Medical Assistant with the required training, education and demonstration of clinical competency, performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician.
to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cincinnatichildrens.org%2Fnews%2Frelease%2F2024%2Fus-news&data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822580456%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=s8XomaXkUpfZGc%2FnmeIJcISoF1LeRWZvJcmu1adx%2Fjg%3D&reserved=0] for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nih.gov%2F&data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822593004%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=JZfoub6%2Br%2B5pEtS%2FrdOB0eeAsIZsqL87n3VrPv0p6so%3D&reserved=0] Funding
Recognized as one of America’s Best Large Employers [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cincinnatichildrens.org%2Fnews%2Frelease%2F2025%2Fforbes-large-employer&data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822601265%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=X0SUkXunhSLJwmed%2BdPPnUVEPGRwcXfpCkYJlxW0p1o%3D&reserved=0] (2025), America’s Best Employers for New Grads [] (2025)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Candidates must have a high school diploma or equivalent, and must have graduated from a Medical Assisting program or completed a formal medical services training program from the US armed forces, or possess one year of related work experience. The role requires performing delegated clinical and administrative duties under the supervision of a nurse or licensed physician.
One of the nation's America’s Most Innovative Companies [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cincinnatichildrens.org%2Fnews%2Frelease%2F2024%2Ffortune-innovative-companies&data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822618166%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Dm274qvdTxYHO%2F13zWz32F%2BRGoym0eB%2B58jQdaDWM7g%3D&reserved=0] as noted by Fortune
A Leading Disability Employer [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cincinnatichildrens.org%2Fnews%2Frelease%2F2024%2Fnational-organization-disability&data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822634475%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=izGN1F3RG04WqzFRmgf03FdPB9P4VcQwNaFgtR3cai4%3D&reserved=0] as noted by the National Organization on Disability [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnod.org%2Fleading-disability-employers%2F&data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822642571%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=uyrIvIzJMgUGLRCEx1XSGdzjvoVy4Q6QGfrHZYSUzXU%3D&reserved=0]
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nursingworld.org%2Fancc%2F&data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822650553%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=R1YUGYhRQw9ZFEm%2FVyW3uJw8b8hsKQOwsobJD5lbQsA%3D&reserved=0]
Market context
Support-services roles in Wisconsin are typically driven by ongoing staffing needs in hospitals, long-term care, and other care settings, especially for candidates with current CNA and BLS credentials. These positions can be competitive because employers often look for dependable availability, strong teamwork, and readiness to work in fast-paced environments. Review the AI-summarized requirements and benefits here to quickly confirm your certification status and compare workplace supports like mental health resources, daycare, health coaches, relaxation rooms, and health-focused apps against the original posting.
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