Job detail

Client Office Phlebotomist-Part-time Days CM

Northwestern Memorial Healthcare

#Customer Service #Problem Solving #Quality Control #Phlebotomy #Patient Care #Medical Terminology #Communication #Teamwork #Healthcare

Quick overview

The Client Office Phlebotomist performs phlebotomy and other lab specimen collections while providing appropriate post-phlebotomy patient care. They also manage specimen labeling, processing, and communication with client office staff regarding test results.

Requirements summary

Candidates must have a high school diploma or equivalent and phlebotomy certification or relevant experience. Preferred qualifications include experience with a broad range of patient types and familiarity with medical EMR systems.

high schoolQuality ControlTeamworkCommunicationCustomer ServiceTime ManagementMulti-taskingProblem SolvingPatient CarePhlebotomyMedical TerminologyProfessionalismPatient SafetySafety PracticesEMR SystemsSpecimen CollectionClerical Work

Job description

Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace.
This patient-first approach is what sets us apart as a leader in the healthcare industry.
As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system.
We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.
Ready to join our quest for better?Job DescriptionThis is a part-time, 34 hours per week, phlebotomy position located at a client site in Green Bay, WI.Must be able to work Monday, Tuesday, Thursday and Friday from 8am - 5pm.The Client Office Phlebotomist – Out of State reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.Responsibilities:Performs phlebotomy and other lab specimen collections per age related standards.Provides appropriate post-phlebotomy patient care.Identifies need for patient medical assistance and call code as appropriate.Reviews/Records refrigerator temperature(s) and QC/QA records.
Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair.
Findings are reported to supervisor or manager.Use manual requisitions and labels specimens appropriately.Label and process specimens according to establishes protocols and policies.Must effectively procure blood specimens from infant, adult, geriatric, and wheelchair bound patients.Must demonstrate competency for age related responsibilities.Understands the operation and maintenance of equipment pertinent to the job.Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results to the client office staff and performs other duties as assigned.Requests/obtains written physician orders with all required information necessary for lab services requested and accurately orders laboratory tests in computer system(s).Prioritizes tasks and is able to multi-task.Performs and collects phlebotomy specimens within cost and maintains efforts of a less than 2 percent recollection or cancellation rate.Follows TJC National Patient Safety goals in regard to two patient identifiers and handwashing.Presents a friendly, approachable, professional demeanor and appearance.Provides accurate information and timely updates to patients and customers.Addresses questions and concerns promptly, or identifies appropriate person or recourse to do so.Demonstrates teamwork by helping co-workers within and across departments.Communicates effectively with others, respects diverse opinions and styles and acknowledges the assistance and contributions of others.Uses organizational and unit/department resources efficiently.Manages work schedule efficiently, completing tasks and assignments on time.Participates in efforts to reduce costs, streamline work processes and improve and grow services we provide.Communicates and notifies Laboratory and/or Physician of problems with specimen procurement to ensure optimal care.Provides follow up on test results to appropriate individuals in a professional and courteous manner.Continuously updated on information by reading emails and demonstrates compliance in MediaLab.Maintains a safe work environment, holds self-accountable for safe work practices, performs all aspects of daily work in a manner that contributes and ensures an environment of patient safety.Adheres to all recommendations and requirements of the Lab and Hospital Safety Committee.Performs all aspects of patient care in a manner that optimizes patient safety and reduces the likelihood of medical/health care errors.Complies with all organizational policies regarding ethical business practices.Performs clerical duties directly related to handling and processing of lab specimens.Performs clerical work; faxing, printing, filing, reviewing, and verbally releasing laboratory results.Initiates the meeting of responsibilities without prompting and can complete tasks independently without immediate supervision.Demonstrates the values of team concept on a consistent basis.Interacts with all team members in a professional manner and aids/assists coworkers to complete assigned tasks.Travel to additional sites when needed.QualificationsRequired: High School diploma or equivalent.Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting.

Client Office Phlebotomist-Part-time Days CM

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