Coverage Coordinator

Ready for a career where your organization and communication skills make a direct impact every day? The The Arc Oneida-Lewis Chapter invites you to step into the role of Residential Coverage Coordinator!

About the Role

The Arc Oneida-Lewis Chapter is seeking to add a Residential Coverage Coordinator to our Residential Services team! In this role, you will be responsible for coordinating staff coverage across residential homes in Lewis County to ensure the health, safety, and well-being of the people we support. Working closely with the Residential Administrative Team, you will manage staffing plans, coordinate coverage for vacant shifts, and maintain communication with residential staff to ensure all homes are adequately staffed.

Responsibilities

Develop and maintain weekly coverage sheets identifying all scheduled staff and vacant shifts across residential homes. Share coverage schedules with the Residential Administrative Team at least one week in advance and update them as shifts are filled. Serve as the primary contact for filling open shifts using available staff lists, per diem staff, and float staff. Maintain ongoing communication with residential staff regarding open shifts and coverage needs using SMS platforms and other communication tools. Collaborate with Assistant Directors to coordinate staffing coverage for their assigned homes. Monitor staffing plans for each residential home and adjust coverage sheets as changes occur. Maintain a leave request calendar to ensure adequate staffing levels when approving time off. Coordinate with leadership regarding shift differentials and staffing-related communications. Ensure required documentation related to differentials or paid-to-sleep shifts is submitted to payroll in a timely manner. Participate in staffing plan reviews with the Residential Director and leadership team. Attend required meetings, trainings, and committees as assigned. Participate in the on-call rotation and assist with evening or weekend coverage needs when necessary. Promote agency policies related to safety, confidentiality, compliance, and protection of the people we support.

Qualifications

Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Ability to work independently while also collaborating with a diverse team. Strong written and verbal communication skills across multiple platforms (phone, email, text). Proficiency in Microsoft Office and scheduling platforms such as Deputy. Ability to work flexible schedules, including evenings and weekends as needed. Ability to travel between sites and meet agency qualifications to drive agency vehicles. Education & Experience: Any combination of education and experience that provides the required knowledge and skills may be considered. Typical qualifications include: Bachelor's Degree and 1 year of experience working with individuals with developmental disabilities, OR Associate's Degree and 3 years of experience working in an OPWDD residential setting, OR High School Diploma/GED and 5 years of experience working in an OPWDD residential setting. At least one year of scheduling experience is required. PAY & PERKS: Your journey toward making a difference begins here! The pay rate for this position is $41,000/yr. Your journey toward making a difference begins here! Additionally, we offer superb benefits and perks, including: A comprehensive benefits package Generous paid time off Paid training and professional development opportunities Opportunities for career growth within the agency If you are highly organized, enjoy problem-solving, and want a rewarding career helping ensure quality care for people with disabilities, apply today! WHAT SETS US APART: Founded in 1954, The Arc, Oneida-Lewis Chapter is a premier human services agency in the healthcare field. Our agency was started by parents who envisioned a rich, full life for their children with disabilities, inclusive of their community. Many of those families still champion these efforts today. We employ 700 staff and support over 1,400 people throughout Oneida and Lewis Counties. We provide a full spectrum of educational, vocational, employment, residential, family support, guardianship, respite, recreational, and day habilitation for people with developmental disabilities and their families. We own and operate integrated businesses in our community, including our Progress Industries business enterprise, a leading supply chain partner for small and large companies regionally and nationally. The Arc Oneida-Lewis, where making a meaningful impact is not just a job; it's a calling! As a premier provider of services, support, and advocacy for individuals with developmental, intellectual, or physical disabilities, we are dedicated to enriching lives and fostering inclusion. Our mission is clear: to provide a full spectrum of educational, vocational, employment, residential, family support, and a myriad of other services for people with developmental disabilities and their families. Our employees thrive in an inclusive and positive work culture that values collaboration, empathy, and a commitment to making a difference. Joining our team means becoming part of a community that is not just about work but about building a supportive environment where everyone can flourish. More than a workplace-be part of a team dedicated to changing lives! The Arc firmly believes in and subscribes to fair employment practices and opens its facilities to every qualified person. In all employment practices, and related decisions, we are committed to prohibiting discrimination on the basis of race, color, creed, national origin, religion, sex, sexual orientation, gender identity or expression, age, marital status, disability, genetic information, predisposition or carrier status, military status, domestic violence victim status, non-job related conviction record, Vietnam-era or special disabled veteran status, or any other category protected by applicable law.