University of Rochester·Town of Brighton, New York
This role involves performing complex secretarial and administrative duties to support clinical, educational, and academic programs, including managing provider calendars and optimizing provider-patient schedules. Essential functions include serving as the primary contact for providers, handling complex correspondence like denied claim appeals, and managing detailed surgical and procedure scheduling.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address): 60 Corporate Woods, Brighton, New York, United States of America, 14623
Time Type: Time as Reported / Per Diem
Department: 500708 CVSL RCPG & Cardiac Rehab
UR - Day (United States of America)
Range: UR URCA 205 H
$20.30 - $27.41
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
• Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
The minimum requirement is a High School diploma plus two years of relevant experience, or an equivalent combination of education and experience. Preferred qualifications include knowledge of Medical Terminology, experience with surgical/appointment scheduling software such as Flowcast, and familiarity with electronic medical records.
Market context
In New York, physician support representative roles are typically driven by busy outpatient practices, specialty clinics, and hospital systems that need reliable scheduling and patient coordination. Competition often centers on candidates who pair strong customer service with medical terminology knowledge, scheduling software experience, and the ability to manage confidential information. Review the AI-summarized requirements and benefits on this page to save research time, then compare your experience with the listed scheduling and communication needs before applying.
