UnitedHealth Group·Southborough, Massachusetts
Primary duties involve preparing patient areas, managing schedules, greeting patients, and performing direct and indirect care including measuring vital signs and collecting various forms of data. The role also requires assisting with patient flow, performing point-of-care testing, and assisting with minor procedures under provider direction.
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Location: Reliant Medical Group, a Part of Optum: 24 Newton Street Southborough, MA Schedule: 4.5 days/week (Mon - Fri). Half day TBD Specialty: Adult Internal Medicine Primary Responsibilities: Opens patient areas, prepares patient schedules and patient medical records following standard procedures Greets patients and escorts them to the exam room. Establishes reason for patient visit and prepares patient accordingly. Provides direct and indirect care following standard procedure while identifying and recording physical findings. Verifies patient medications, performs medication reconciliation, and pends refills. Collects and documents a variety of forms. Documents patient information in chart following standard procedure. Monitor and maintain patient flow. Assists in management of patient flow and access Performs a variety of clinical functions such as measuring temperature, pulse rates, blood pressure, orthostatic vitals, height, weight, pediatric lengths, head circumference, peak flows, pulse oximetry, etc. Performs a variety test such as hearing, vision, etc. Documents information during patient visit in patient chart Performs a variety of point of care testing functions and quality control such as urinalysis, rapid strep, blood glucose, urine pregnancy, etc. Document testing in patient chart. Maintains laboratory logs following standard procedure Performs a variety of procedures such as applying hot/cold compress, applying/removing simple to complex wound dressings (as defined by site) under the direction of provider or licensed staff member, suture removal, staple removal, ear irrigation, DME splints / orthoglass, etc. Notifies patients of normal laboratory results as instructed by provider. May report abnormal laboratory results under the instruction of licensed staff member. Performs routine call backs Completes prescription refills following standard procedures. Check appropriate notes, pertinent laboratory results and orders laboratory results that are required, selects appropriate pharmacy and pends correct medication, dosage, sig and number of refills before routing to appropriate provider for approval You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Candidates must possess a High School Diploma or GED equivalent and have education or on-the-job training as a Medical Assistant, which can be met by experience as a Certified Nursing Assistant or EMT. Basic Life Support (BLS-CPR) certification is required or must be obtained within 90 days.
Market context
Support-services roles in Massachusetts often draw steady interest because schools and healthcare settings need reliable staff who can keep daily operations running. These positions can be competitive when employers look for detail-oriented candidates who can stand and move for long periods, and prior animal experience may help in some settings. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show dependable work habits and readiness for active duties.
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