Medical Assistant (PEDI)

• Other duties and responsibilities
• May be responsible for answering incoming phone calls coming into nursing triage, which include the following:
• Determines if the call is low acuity or high acuity by demonstrating strong listening skills.
• If able to assist patient in a non-clinical situation, will continue the call.
• Forwards to the appropriate clinical staff member on duty if the call requires any clinical intervention.
• Responsible for (but not limited to): ADD symptoms/Questions, Medication Refill requests, Referral questions, request for copies of lab or immunization records, request for lab releasing to my chart, lab results if sign off by provider, general calls from pharmacies and medication not covered by their insurance.
• Utilizes the smart phrases when taking any phone messages and routing directly to the provider.
• Posts patient test results through patient’s mychart portal.
• Refills medication following the ARC refill protocols.
• May assist providers with procedures by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam. Obtains applicable consents and completes all necessary documentation in EPIC EMR.
• May maintain equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc).
• Performs other duties within the scope of the unlicensed personnel as assigned.

Qualifications: Education and Experience

Required

• High school diploma or equivalent.
• Required to meet one of the following:
• Medical Assistant experience, or
• CNA/EMT/PCT(or other comparable experience) providing direct patient care, beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or
• Graduate of a medical assistant program.

Preferred

• Six (6) months or more experience as a Medical Assistant.

• Certificate/License
• Medical Assistant certification preferred.
• Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required.

Knowledge, Skills and Abilities

• Ability to administer medications & injections within scope of position within 90 days of hire.
• Knowledge of medical terminology.
• Excellent organizational skills.
• Excellent phone listening skills.
• Ability to multi-task in a fast-paced environment and manage competing priorities.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule

• Monday,
• Tuesday,
• Thursday, and
• Friday 8:00am-5:00pm;
• Wednesday 8:00am-12:00pm