Community Case Manager
Aging Services of North Central Massachusetts Inc·Leominster, Massachusetts
Aging Services of North Central Massachusetts Inc·Leominster, Massachusetts
Conduct assessments and develop individualized service plans to help older adults remain safe and independent in their homes. Coordinate resources with caregivers, healthcare providers, and community agencies while maintaining accurate program documentation.
Description Community Case Manager – Older Adult Services Help Older Adults Remain Safe, Independent, and Connected to Their Communities (State Home Care Program)
Aging Services of North Central Massachusetts (ASNCM) is seeking a Community Case Manager – Older Adult Services to join our State Home Care team.
This position is ideal for professionals who enjoy building meaningful relationships, working independently, connecting consumers with community resources, and helping older adults remain safely in their homes.
Rather than sitting behind a desk all day, you will work directly with consumers, family members, caregivers, healthcare providers, and community partners to assess needs, develop service plans, and coordinate services that improve quality of life and support independent living. The State Home Care Case Manager role includes assessing needs, developing service plans, coordinating resources, monitoring progress, and maintaining program documentation. Why Work at ASNCM? Meaningful Relationships Build lasting relationships with older adults, caregivers, healthcare providers, and community partners while helping individuals remain independent and connected to their communities.
Mission-Driven Work Every day you will help older adults access the services and supports they need to live safely and successfully at home.
Variety and Independence Enjoy a combination of consumer visits, community engagement, care coordination, service planning, and problem-solving.
Hybrid Work Environment Balance community-based work, consumer visits, and administrative responsibilities.
Federal Mileage Reimbursement ASNCM reimburses approved business travel at the current federal mileage reimbursement rate.
Excellent Benefits Health, dental, and vision insurance Retirement plan with employer contribution Generous paid time off Paid holidays Employee Assistance Program Ongoing professional development Opportunities for growth and advancement About ASNCM Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older adults, individuals with disabilities, and their families are empowered to make personalized choices that ensure a life of dignity, safety, and respect.
For more than 50 years, ASNCM has been helping individuals remain healthy, safe, and independent throughout North Central Massachusetts.
What You'll Do As a Community Case Manager, every day is different.
You may: Conduct assessments to evaluate physical, social, environmental, and emotional needs.
Develop individualized service plans that support safe and independent living.
Meet with consumers and caregivers to identify goals and service needs.
Connect consumers with community resources and support services including housing assistance, fuel assistance, healthcare services, Medicaid-related programs, and other community supports.
Coordinate services with family members, caregivers, healthcare providers, and community agencies.
Monitor consumer needs and adjust service plans as circumstances change.
Advocate for consumers and help them navigate complex systems.
Maintain accurate documentation, authorizations, notices, assessments, and monthly reports.
What Success Looks Like In this role, success means: Consumers receive timely services and support.
Older adults remain safely in their homes and communities.
Consumers and caregivers feel informed and supported.
Service plans are updated appropriately as needs change.
Documentation is accurate, complete, and timely.
ASNCM remains a trusted partner in the community.
What We're Looking For You May Be a Great Fit If You: Enjoy helping people solve problems and access services.
Build trust and rapport easily with older adults, caregivers, and community partners.
Are organized and able to manage multiple priorities independently.
Are comfortable using technology, electronic documentation systems, and Microsoft Office applications.
Communicate professionally and follow through on commitments.
Enjoy working both independently and as part of a team.
Want a career that allows you to make a meaningful impact in your community.
Required Qualifications Bachelor's degree or equivalent experience.
Valid driver's license.
Access to a legally insured and registered motor vehicle.
Ability to travel throughout North Central Massachusetts.
Join ASNCM and help older adults live safely, independently, and with dignity in the communities they call home.
Requires a bachelor's degree or equivalent experience along with a valid driver's license and a registered motor vehicle. Candidates must be able to travel throughout North Central Massachusetts and be proficient in electronic documentation systems.
Join a Mission-Driven Team If you are passionate about helping older adults remain independent, building meaningful relationships, and connecting individuals with the services they need to thrive, we'd love to hear from you.
Market context
Community case manager roles in Massachusetts often reflect steady demand from behavioral health, social services, and community-based care programs, especially in regions like North Central Massachusetts where travel is part of the job. These positions are competitive because employers typically look for a bachelor’s degree or equivalent experience, a valid driver’s license, a registered vehicle, and comfort with electronic documentation systems. Review the AI-summarized requirements and benefits here to save time, then confirm your travel readiness and documentation experience before applying.
