Provides support to the Case Management team to facilitate discharge planning and ensure appropriate patient throughput. Coordinates post-acute services and collaborates with interdisciplinary teams to promote cost-effective, quality health outcomes.
Requirements summary
Requires a high school diploma or equivalent and at least 3 years of clinical experience. Candidates must possess strong organizational skills, computer data entry proficiency, and a typing speed of 40-55 WPM.
high schoolCase ManagementCustomer ServicePatient EducationData EntryCare CoordinationDischarge PlanningResource ManagementTransitions of CareUtilization ManagementInterQualClinical Care CoordinationMCG
Job description
Provides department support for the Case Management team to facilitate discharge planning and ensure appropriate throughput.
Works with Case Managers and Case Management Assistants to ensure discharge plans are communicated to patients and families and enables a positive patient experience with discharge process.
Follows up post discharge with patients to ensure arranged post acute services are provided as ordered and patients are satisfied with discharge process and with agencies providing the services.
Under the supervision of the ambulatory care manager, the care coordinator provides care coordination services required to meet an individual's health care needs to promote cost-effective, quality outcomes.
Assists members of the health care team in the management of specific patient populations in the inpatient and outpatient settings.
The care coordinator role assists the ambulatory care manager with the functions of complex case management, utilization management, quality management, discharge planning, and Transitions of Care (TOC) with the coordination of post-hospital care services, including transfers to an alternative level of care.
Essential Duties: Clinical Care Coordination 1.
Works with the ambulatory care management nurse to manage a case load. supporting up to 200 commercial outpatients.
2.
Contributes to the Transitions of Care (TOC) process, with coordination of post-acute services for specific populations in the outpatient setting.
3.
Collects data from multiple sources and works with the ambulatory care management nurse to assess patient needs.
4.
Collects data in collaboration with patient, family, physician, health care team and works with the ambulatory care management nurse to develop a plan of care.
5.
Collaborates with the ambulatory care management nurse to ensure a specific plan of care is in place for all patients.
Assist the ambulatory care management nurse to the timely completion of all delegated assigned tasks, from the associated plan of care.
Provide coordination of care such as schedule members’ appointments; arrange transportation, etc. as outlined in policy and procedures.
6.
Actively participates in interdisciplinary meetings and team huddles.
7.
Answer phone calls from providers, facilities, or patients, related to the status and processing of requests received from ambulatory care management nurse.
8.
Assists with data collection for ongoing discharge planning needs, documents changes in computer system under the direction of the ambulatory care management nurse.
9.
Demonstrates collaborative working relationship with social workers to ensure patient psychosocial needs are met.
10.
Demonstrates collaborative working relationship with care team members, including pharmacy, behavioral health, field team, office staff, and facility staff.
Patient Education 1.
Assist health care team with identification of patient/family educational needs for discharge.
2.
Inform patient/family of discharge plan and involve them in decision making regarding care.
3.
Work with Transitions of Care process, to deliver post-acute services to address educational needs to ensure a safe discharge plan.
4.
Work with patient/family to learn Self-Management methods for on-going monitoring and treatment of chronic conditions.
Resource Management 1.
Proposes alternative treatment options to ensure a cost effective and efficient plan of care.
2.
Identifies and creates solutions to remove barriers that may impede optimal patient care.
3.
Complete case management care plans, including delegated tasks and interventions, that effectively prevent ER Visits, Hospital admissions, or Re-admissions.
4.
Works with ambulatory care management nurse to ensure (InterQual or MCG) concurrent reviews are completed upon hospital admission and every two days.
5.
Participates in InterQual and/or MCG competency testing.
6.
Completes assignments timely and communicates to appropriate care team members.
7.
Able to prioritize tasks, assignments, and duties under the direction of the ambulatory care management nurse.
8.
Notifies ambulatory care management nurse timely when unable to complete assigned tasks, or for the escalation of clinical issues or support.
9.
Assists ambulatory care management nurse with duties and/or tasks as assigned.
Perform other duties as assigned.
Required Qualifications: Req High school or equivalent Req 3 years Clinical experience.
Req Experience with computer data entry Req Typing 40-55 WPM Req Good organizational skills Req Good customer service skills
Preferred Qualifications
Pref 2 years Experience in an HMO/IPA/Managed care setting is preferred and recommended. Pref 1 year Care coordination experience within the last three years preferred. Pref Office skills Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $29.00 - $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$147907.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
