Social Work Case Manager II

• Checking, Examining, and Recording
• Coordinates information, caseload priorities, and referrals.
• Follows up on referrals in a timely, accurate manner.
• Completes referrals in a timely and accurate manner.
• Reviews patient needs, acuities, care plan, and engagement through periodic case consultation with supervisor.

• Teamwork
• Works with providers, the health care team, and the community.
• Educates providers, the health care team, and the community about medical case management services through in-services and verbal or written communication.

• Communication
• Participates in interdisciplinary team meetings and staff meetings as appropriate.
• Provides consultation to medical providers, other CBHC staff, and other service providers to facilitate a coordinated continuum of care.
• Verbal, nonverbal, and written communications are informative and well-integrated.
• Participates in system change and promotes change within Chase Brexton Health Care.
• Ensures documentation is accessible to the patient's care team and considers that they may be accessible to the patient.
• Ensures care plan is updated addressing medical case management needs.
• Maintains accurate data for reporting to funders and partners.
• Develops relationships and collaborates with appropriate community resources.

• Compliance, Policy, and Procedure
• Document all services as directed by CBHC policy, State requirements, and professional standards.
• Adheres to departmental and policy and procedures.
• Demonstrates appropriate use of billing, grant or orders coding for all EHR documentation.

• Workplace Computers and Equipment
• Utilizes Electronic Health Record to support and improve integrated healthcare.

• Patient Focus
• Demonstrates ability engage patients and/or families who are not engaged in services through outreach and follow up.
• Refers and creates linkage for patients with resources provided within the CBHC service delivery system, as well as appropriate community based resources.
• Participates in outreach activities, events, trainings, and networking and educational opportunities as appropriate.

Skills and abilities

• Ability to work effectively with patients and families who have social, economic, emotional, behavioral or health problems;
• Ability to develop, initiate and follow through with an appropriate plan of service;
• Ability to provide services to patients and families and treat personal information discreetly and confidentially;
• Ability to establish and maintain effective working relationships with staff members, other agencies and the general public.

Education and/Or experience

• Required: Master’s Degree in Social Work
• Active Maryland State Social Work License (LGSW, LCSW, LCSW-C) as specified and required for Ryan White grant.
• MHBE Insurance Assister/Counselor Certification within one year of hire
• Three years of related experience in a health care setting and Community, case management, and/or outreach experience.

Working conditions/Physical demands

Work is typically performed in an office environment.

Critical Care Registered Nurse (RN), ED - One UMMS Staffing Center