Resident Guest Care Support, Arleta, Ca

Position Title

Resident Guest Care Support REPORTS TO: Program Manager LOCATION: Arleta, CA CLASSIFICATION: Non-Exempt, Full-Time, Part-Time

Hourly Rate

$18.50 WORK SHIFTS: Overnight: 11:00PM - 7:30AM, Swing: 3:00PM – 11:30AM, Day: 7:00AM - 3:30PM All positions require candidates to successfully pass a background check, Live scan and TB test This position is to be filled as soon as possible Do YOU meet the REQUIRED MINIMUM QUALIFICATIONS for this position? If so, this is the PERFECT POSITION for you! APPLY NOW! Resident Care Support Partner A Resident Care Support Partner is responsible for providing direct, non-clinical support to guests within a recuperative care facility. This role ensures guests experience a safe, respectful, and supportive environment while assisting with activities of daily living and reinforcing care plan expectations during recovery. Responsibilities and Initiatives To help NHF meet its growth goals, the Resident Care Support Partner will: Ensure safety and security of the recuperative care facility. Conduct daily facility and equipment inspections and perform routine room checks throughout the day. Perform Resident/Guest intake responsibilities, ensuring all residents/guests are greeted and provided with a detailed orientation of program guidelines, expectations, and available services. Develop rapport with Resident/Guests and gather feedback to improve services. Create, lead, and/or support engagement activities for Resident/Guests. Build trust through consistent interaction, check-ins, and responsiveness to Resident/Guest needs. Assist nursing, case management, and external partners with Resident/Guest appointments, on-site services, and coordination of care as appropriate within the recuperative care setting. Assist management in accurately maintaining bed availability, Resident/Guest tracking, and required documentation. Assist Lead staff or Program Management with inventory checks and supply logs. Maintain accurate records including daily shift notes, incident reports, and Emergency Action Plan documentation as required. Respond to Resident/Guest concerns and provide appropriate support and de-escalation using trauma-informed and Resident/Guest-centered approaches. Attend all required meetings and training aligned with the role, including shift handoff and training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI. Perform laundry, boutique, and mealtime support duties and, in the absence of environmental services staff, assist with basic housekeeping tasks to maintain a clean and safe environment. Remain flexible to adapt to schedule changes and/or work additional shifts to meet operational needs, in accordance with labor laws. Always model a positive and professional image and adhere to organizational dress code and standards. Perform additional duties as assigned to support facility operations and Resident/Guest care services. Maintain Resident/Guest Boundaries to always ensure safety and security