Job detail

Family Advocate

Community Access Inc

#Advocacy #Documentation #Bilingual #Microsoft Excel #Microsoft Word #Recovery #Family Peer Advocate #Child welfare #Case management

Quick overview

The Family Advocate provides comprehensive support services to families in supportive housing, including facilitating support groups and parenting workshops. They are responsible for maintaining caseload documentation, conducting monthly in-apartment visits, and developing individualized service plans.

Requirements summary

Candidates must have at least a high school diploma or GED, with a bachelor's degree preferred, and be a parent with experience navigating human service systems. Applicants must be able to obtain Family Peer Advocate certification within 18 months and pass a background clearance process.

high schoolbachelor degreeAssessmentDocumentationNegotiationMicrosoft ExcelMicrosoft WordCommunication skillsAssertivenessProblem solvingCrisis interventionConflict mediationFamily supportCase managementService planningCommunity buildingParenting skills development

Job description

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).

Program/Department Description

The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community. Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments.

Position Overview

The Family Advocate provides engagement and comprehensive support services to families who are living in Community Access’ supported housing programs. The Family Advocate supports the head of the household and the entire family, using a person/family-centered model that supports them in maintaining their housing and developing and reaching personal and familial goals that could include but are not limited to furthering their recovery, accessing community-based treatment and support services, connecting to community, family and social support networks, and reaching educational or vocational opportunities. Family Advocates are responsible for providing individual support as well as community building group activities and parenting support related workshops.

Key Performance Indicators

All key performance indicators below are expected to be met fully.
Facilitate a minimum of four groups per month focusing on family support, parenting skills development and/or community building. This could be either four different groups or two different recurring groups.
Ensure that all services, follow- up and documentation are completed on time including:
All assessments and service plans are completed on time.
Complete at least two service plan linked notes for all families on assigned caseload, entered within 48 hours of the meetings.