Medical Assistant

We are more than a health system.

We are a belief system.

We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide.

We work hard, care deeply and reach further to help people uncover their own power to be healthy.

We inspire hope.

We learn, grow, and achieve more – in our careers and in our communities.

Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice.

Successful completion of Care Connect EMR documentation skills.

Performs necessary administrative duties that assure all information is current and updated.

Includes maintenance and monitoring of EMR in basket.

Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate dept/unit personnel.

Communicates with patients and customers in a respectful and caring manner.

Communicates, collaborates, and anticipates the needs of the health care team to ensure continuity and quality of care and coordination of services.

Collects and monitors patient data; reports patient data and patient need as directed.

Maintains documentation guidelines around patient chargeable items/services.

Ensures processes and services are continuously monitored for quality, cost effectiveness, and efficiency.

Engages in process and quality improvement activities.

Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.

Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.

Completes required continuous training and education, including department specific requirements.

Promotes and advocates for patient quality, safety, and experience initiatives.

Acts as a role model.

Serves as SME/resource to the dept/unit/practice in areas such as quality, performance improvement, and EMR (i.e., EPIC Super User).

Has oversight of efficient and effective patient flow including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with licensure and policy.

Leads and supports development of standard work and develops necessary customizations.

Functions as a clinical preceptor and is responsible for training new staff.

Is compliant with scope of practice.