The Care Coordination Support Worker provides community-based, trauma-informed services to youth and families, facilitating care planning and crisis prevention. They act as a central point of communication, coordinating with service providers and facilitating Child and Family Team Meetings to ensure individualized support.
Job Summary
Under the assigned CCS supervisor, the Care Coordination Support Worker provides community-based services to identified youth, centered on Systems of Care and Wraparound services. CSSW plays a critical role in the community behavioral health service delivery system, ensuring that services are family-focused, youth-guided, individualized, strengths-focused, and trauma-informed.
Essential Duties and Responsibilities
Targets youth identified in the Pathways program by the State of Illinois, HealthCare and Family Services
Serves Pathways to Success eligible youth identified within CSS (Care Coordination) at the Tier level CCSW (Care Coordination Services – High-Fidelity Wraparound) in line with the policies of the program
Provides service with an evidence-informed, structured approach to care coordination that adheres to procedures requirements regarding child and family engagement, individualized care planning, identifying and utilizing strengths and natural supports while completing fidelity measures/monitoring
Assists in the integration of all services provided for the youth and family by serving as a central point of communication for service components in service delivery
Collaborates with youth and families to identify both informal and formal supports to develop a Plan of Care and a Crisis Prevention Plan
This position serves a caseload referred to Pathways to Success Tier level Wraparound
Caseloads vary based on referrals received and accepted services
Positions require work in High Fidelity wraparound caseloads that are 10;1 with no more than 12 if there is an identified need and approval
Completes a strength-based assessment and required updates utilizing the IM CANS to identify both strengths and treatment target needs
Facilitates and coordinates Child and Family Team Meetings (CFTM) at regular intervals, as required by policy
Coordinates collaboration with all service providers to develop a comprehensive Plan of Care and Crisis Prevention Plan
Ensures that care planning and decision-making processes uphold the values, preferences, beliefs, culture, and identity of the child, family, and their community
Monitors progress toward goal achievement and the indicators of success per care plan and revises the plan, as needed
Regularly discusses progress toward goals with the client and encourages client feedback and client ownership of outcomes on a regular basis
Improves client access to crisis supports and appropriate home and community-based services to support behavioral health needs
Assists the team in adjusting the Plan of Care if movement toward goals is not happening
Assists the team in adjusting the Crisis Prevention Plan, as needed and at regular intervals per policy
Advocates for the youth and family, especially towards their needs being met in the least restrictive setting possible
Implements services to avoid use of unnecessary use of inpatient psychiatric hospitalization, residential treatment, and emergency rooms
Provides active guidance/feedback during family contacts (i.e., during crisis interventions and other crisis stability events)
Completes intakes per program need
Provides transportation for clients within program guidelines
Provides training and education to caretakers where applicable
Maintains highest ethical standards in keeping with professional affiliations and strength-oriented practice
Plans and administers therapeutic interventions, when applicable
Maintains a comprehensive client file
Provides support as needed during crisis and follow-up services, and at times may respond to Mobile Crisis Services, if the youth experiencing a crisis is currently engaged in services
Represents the agency at court hearings and attends required staffing meetings
Adheres to Evidence-Based/Informed program (ARC)
Adheres to the fidelity of Wraparound facilitation, per job training, for CSSW staff
Provide Family Support Program (FSP) and Specialized Family Support Program (SFSP) as needed
Performs other related duties as assigned
Qualifications
Education
• Bachelor’s degree from an accredited university in psychology, social work, counseling, education or similar
Experience
• Two years of experience coordinating care, including facilitating child and family team meetings and working with youth and families on a direct service level, preferred
Other
• Valid driver’s license and acceptable driving Record with OHU required levels of coverage for auto insurance · Ability to work varying hours, including evenings and weekends, to accommodate family’s needs
Required Skills
Strong collaborative, relationship-building, and communication skills to effectively resolve problems, achieve goals, and meet deliverables
Resilience and creativity towards engaging non-engaged families and supports
Time management skills and the ability to consistently meet deadlines
Knowledge of the Illinois child welfare systems, including local resources and service providers
Experience working with diverse populations
Attention to detail
Proficient computer skills, including computer, keyboard, and Microsoft Windows
Effective verbal and written communication skills. Strong knowledge of spoken and written English, sufficient to obtain, provide, or exchange information
Ability to exercise discretion and ensure confidentiality
Ability to handle stress well and effectively de-escalate crises
Ability to write routine reports and correspondence
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to handle decisions
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to maintain mental and physical alertness and an appropriate level of energy
Demonstrated ability to utilize analytical thinking and independently make decisions
We Invest in You!
Tuition assistance up to $2500 per year
Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually
Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
Agency paid life up to $50K based on salary
Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
Voluntary Legal Plans
Agency paid long-term after 1 year of employment
Career ladders, professional development, and promotion opportunities
A Different Kind of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?
800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
Fiscally stable, $70 Million agency-- strong since 1895
Energetic leadership and a rich community of support
One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.
#INDBH
Requirements
Candidates must hold a bachelor's degree in psychology, social work, counseling, or a related field. Two years of experience in care coordination or direct service with youth and families is preferred, along with a valid driver's license.
bachelor degree
Communication
Assessment
Documentation
De-escalation
Relationship building
Problem solving
Care coordination
Time management
Analytical thinking
Crisis intervention
Case management
Trauma-informed care
Behavioral health
Child and family team facilitation
Wraparound services
Benefits
Dental insurance
Vision insurance
Medical insurance
Short-term disability
Long-term disability
Life insurance
Tuition assistance
Flexible spending accounts
Paid sick days
Health savings account
Sign-on bonus
Paid vacation days
Paid personal days
403b retirement plan
Posting details
Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$22/hr
Location
Olney, Illinois
Posted
Apr 15, 2026
Application
Employer website
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Market context
Behavioral health roles in Illinois
Behavioral health positions in Illinois often draw steady interest because employers look for licensed or graduate-prepared candidates who can work in clinical, community, or care-coordination settings. This role is competitive because the required background is specific—either a master’s degree in a human services field or an active Illinois RN license, with behavioral health experience preferred. Review the AI-summarized requirements and benefits here to save research time, then confirm your licensure, degree, and setting experience before applying.
