SSM Health
Location
St. Louis, Missouri
The Certified Medical Assistant will perform comprehensive patient assessments, assist with clinical procedures, and maintain exam rooms and medical records. They are responsible for providing high-quality patient care, including phlebotomy, immunizations, and effective communication with the healthcare team.
Candidates must hold a Medical Assistant certification and BLS certification. Previous clinical experience is desired, along with the ability to perform physical tasks such as lifting and standing for extended periods.
Performs comprehensive patient assessment. (1, 2, 3, 4, 5, 6) 25% Criteria A. Accurately performs and documents patient assessments B. Provides timely ongoing patient reassessment documenting pertinent observations. C. Assesses and documents education needs of patient. D. Utilizes special assessments, based on patient history, when appropriate. E. Performs TB screening, immunizations, physical exams, blood draws, and other Employee Health tasks as assigned. F. Prepares and organizes module; inspects exam rooms for cleanliness and equipment condition; stocks and maintains rooms and front office with adequate supplies. G. Checks patients’ medical records for pertinent data, reviews and maintains current patient information/demographic data. H. Greets and escorts patients to exam rooms; prepares for physician/nurse visits by obtaining initial information: prepares for/assists with exams, tests and special procedures proactively and as directed. I. Prepares patients charts for office appointments; orders and files results of tests, procedures, and dictation in charts; ensures all charts are complete; requests previous records and information from appropriate sources; completes requests for transfer of confidential medical records information J. Schedules appointments and tests; sets up referral contacts; reviews all requisitions (lab and x-rays) for completeness. K. Screens, refers, routes and places calls; performs other duties as assigned. 2.
Provides service excellence to all customers by delivering timely, high quality care in a courteous and respectful manner. (1, 2, 5) 15% Criteria A. Demonstrates Care and Courtesy 1. Provides prompt, respectful, courteous service. 2. Apologizes for mix-up and delay. 3. Keeps patients informed B. Communicates Effectively and Maintains Confidentiality 1. Listens to patient concerns and addresses needs. 2. Explains procedures and all education in a manner that patient understand. 3. Allows time for questions. C. Demonstrates Competence and Collaboration 1. Provides accurate/pertinent reports of patient interaction and completed tasks. 2. Provides quality care in accordance to standards. 3. Shares knowledge with other departments to facilitate work flow and continuity. D. Provides Cost Effective Services 1. Uses resources wisely. 2. Recommends changes in practice that increase efficiency and minimize waste. 5.
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