Community Health Assistant Mobile - IRMC Physician Group - Social Services

Key Responsibilities

• Care Coordination & Support
• Support patients in navigating healthcare and social service systems, including assistance with applications, forms, and referrals.
• Identify barriers such as transportation, insurance, food insecurity, and housing, and connect patients to resources.
• Provide follow-up contacts to ensure continuity of care and reinforce patient engagement.

• Mobile Clinic Operations
• Build trusting relationships with community members to increase awareness and utilization of mobile clinic services.
• Assist in setting up and closing mobile clinic sites
• Help guide patients through clinical flow including check-in, navigation, and follow-up scheduling.
• Work collaboratively with medical, behavioral health, and administrative team members to support daily operations.

• Health Education & Advocacy
• Deliver health education under supervision on topics such as preventive care, chronic disease management, nutrition, and wellness.
• Advocate for patients by communicating needs and concerns to healthcare providers and social service agencies.
• Participate in community events, screenings, and health fairs as part of the mobile health team.

• Documentation & Reporting
• Learn and maintain accurate documentation of patient interactions, screenings, and referrals in the electronic health record (EHR).
• Uphold confidentiality and compliance with HIPAA and organizational policies.
• Contribute to data collection for program reporting and evaluation.

• Training & Apprenticeship
• Participation in the Pennsylvania AHEC Community Health Worker Training Program is required.
• Apprentices will complete both classroom-based instruction (virtual & in-person) and on-the-job supervised training.
• The apprenticeship provides a pathway to certification as a Pennsylvania Certified Community Health Worker (CCHW).
• Ongoing mentorship, professional development, and evaluation will be provided throughout the apprenticeship period.

Qualifications