Job detail

Patient Care Navigator

Healthcare Outcomes Performance Co. (HOPCo)

#Certified Nursing Assistant #HIPAA #Microsoft Office #Orthopedics #Medical Assistant #Care Management #Musculoskeletal #Value-based care #Patient Care Navigator

Quick overview

The Patient Care Navigator oversees daily inbound communications and assists Care Managers in monitoring patient progress toward desired outcomes. They are responsible for resolving barriers to effective care, maintaining accurate documentation, and collaborating with the multidisciplinary healthcare team.

Requirements summary

Candidates should have at least three years of experience as a Medical Assistant or Certified Nursing Assistant, with additional experience in a medical office or hospital setting preferred. Proficiency in Microsoft Office and knowledge of HIPAA regulations and orthopedic healthcare practices are required.

professional certificateDocumentationMicrosoft OfficeInterpersonal skillsProblem-solvingVerbal communicationWritten communicationPatient careTime managementClinical assessmentPatient educationHIPAA complianceMedical terminologyReferral managementCare managementOrthopedics knowledge

Job description

Essential functions
Assists with overseeing the daily inbound calls, fax referrals, emails and tasks for the department.
Assists Care Managers in performing assigned tasks.
Ensures patient is progressing toward desired outcomes by continuously monitoring patient care through assessment and evaluation.
Identifies and resolves barriers that hinder effective patient care.
Improves quality and completeness of documentation.
Collaborates with patients, families, nurses, physicians, and other members of the team, building consensus around issues and appropriately resolves in a timely manner.
Documents in a clear, complete, concise, and organized manner.
Monitors clinically low risk cases.
Advises Care Manager and/or Medical Director of any new and/or concerning clinical issues.
Institutes necessary actions to promote quality care and appropriate.
Accepts referrals and identifies patients who meet the criteria for care management.
Adheres to and supports team members in exhibiting HOPCo’s values and mission.
Assists with program planning, development, and evaluation.
Performs related duties as assigned. Performs other CIN duties as assigned.

Education
Medical Assistant or Certified Nursing Assistant degree or equivalent working knowledge preferred.

Experience
Minimum three (3) years of certified nursing assistant or medical assistant experience is preferred.
One-year experience in a medical business office, physician’s office, or hospital environment is preferred.
Experience in value-based care / population health is preferred.
Experience in orthopedics or musculoskeletal specialty is preferred.

Knowledge
Knowledge of the health care field and orthopedics.
Knowledge of policies and procedures concerning patient care.
Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.

Patient Care Navigator

Quick overview

Requirements summary

Job description

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