Residential Case Manager

Position Summary

• Under general supervision, the Residential Case Manager provides client-centered, trauma-informed case management services to individuals in the intensive residential treatment program.
• The Case Manager establishes rapport and maintains professional boundaries with clients while supporting their individualized recovery pathways.
• This role coordinates client access to needed resources and services by facilitating referrals, linkage, and retention activities, ensuring timely follow-up to improve client outcomes.
• Services are delivered flexibly and respectfully, incorporating family, social networks, and community systems according to client preferences.
• No smoking workplace

• Essential Duties and Responsibilities
• Establishes rapport with clients using Motivational Interviewing and other evidence-based, strengths-based, and nonjudgmental engagement strategies.
• Provides weekly case management sessions tailored to individual client needs, including care coordination, linkage, and follow-up to support recovery goals.
• Develops, implements, and revises individualized service plans in collaboration with the client and interdisciplinary team to address recovery and stabilization needs.
• Coordinates timely communication with referral sources, healthcare providers, courts, CPS, and other external systems involved in the client’s care.
• Facilitates referrals and service linkage for mental health, physical health, social services, and recovery supports; assists clients in accessing transportation and other benefits as needed.
• Participates in treatment team meetings, case reviews, and staff meetings to assess client progress and adjust service planning accordingly.
• Collaborates with residential treatment staff and external partners to ensure an integrated and comprehensive approach to care.
• Incorporates family, social networks, and community systems into service planning when appropriate and in line with client preferences.
• Maintains accurate and timely documentation of all services, including case management activities, service plans, progress notes, and referral follow-up, in compliance with licensing and funding requirements (e.g., in CMBHS).
• Ensures all services are trauma-informed, culturally competent, developmentally appropriate, and aligned with agency policies, funder expectations, and scope of practice.