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Citizen Advocates, Inc. logo

Employment support professional

Citizen Advocates, Inc.·Village of Saranac Lake, New York

$16 - $20/hr·Full Time·On Site·0-2 yrs
·
Posted 3 months ago
Practice for this role

About the role

The Employment Support Professional coaches and mentors individuals at their job sites to help them learn tasks, adapt to work environments, and overcome barriers. They also maintain regular contact with employers and program managers to ensure the individual's success and progress.

Job DetailsJob Location

  • Edgewood
  • Saranac
  • Lake -
  • Saranac
  • Lake,
  • NY 12983Position
  • Type:
  • Full
  • TimeEducation
  • Level:
  • High
  • SchoolSalary
  • Range: $16.00 - $20.00
  • HourlyTravel
  • Percentage:
  • Local
  • TravelJob
  • Shift:
  • AnyJob
  • Category:
  • Health
  • CareSUMMARY/OBJECTIVE: Employment Support Professional supports individuals at their job to learn work tasks, find solutions to barriers, teach soft skills related to work, etc. The job coach reports to the Supported Employment Program Manager. Essential Functions (Job Duties) 1. Coach, mentor and support individuals at their jobs. Learn the individuals job tasks and responsibilities so you can train them to complete tasks correctly, efficiently and timely. 2. Assist individual in all aspects of their work including but not limited to: Learning and adapting to new work environment, fostering natural supports, proper communication with supervisor and co-workers, learning and understanding work rules and policies, etc. 3. Model appropriate work behaviors. 4. Identify barriers and find creative solutions to help the individual succeed at the job. 5. Work with individuals at their job sites to help them overcome obstacles to maintain employment successfully. 6. Talk to individual’s employer on a regular basis to ensure no issues at work. If/when issues are communicated or identified, work with the person and supervisor to develop strategies for overcoming barriers. 7. Maintain contact with person’s plan writer (Employment Specialist or Job Developer) to keep them apprised of person’s progress or any concerns that might affect the person’s success at work. 8. Perform formal and informal assessments to learn about the person, their learning style, challenges and strengths. 9. Complete appropriate service documentation for every service provided in a timely manner. 10. Review person’s employment plan and work on goals identified in plan. 11. Complete all forms required for billing purposes; and any other forms required by the agency or supervisor. 12. Complete any documentation corrections as needed in a timely manner. 13. Protect individual’s confidentiality. 14. Participate in at least 24 hours of Innovations trainings within the first year of employment, and at least 6 hours annually thereafter. 15. Participate in all required and recommended agency trainings. 16. Professionally represent Citizen Advocates (Career Visions) with families, employers, other organizations and the community as a whole. 17. Adhere to all policies and regulations set forth by Citizen Advocates, Inc. Competencies 1. Communication skills 2. Listening skills 3. Problem solving skills 4. Patience & flexibility Position Type/Expected Hours of Work This is a full-time/part time position.
  • Workweek schedule: Monday through Friday.
  • Hours of work: ____ a.m. to ____ p.m. *Discuss with Supervisor/Manager Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur. Travel Discuss with Manager/Supervisor Required Education and Experience 1. High school diploma or GED. 2. Must have valid driver’s license and reliable transportation. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications

Requirements

Candidates must possess a high school diploma or GED and a valid driver's license with reliable transportation. The role requires strong communication, problem-solving, and interpersonal skills to effectively support individuals in the workplace.

  • high school
  • Coaching
  • Assessment
  • Documentation
  • Flexibility
  • Mentoring
  • Patience
  • Communication skills
  • Conflict resolution
  • Listening skills
  • Problem solving
  • Task training

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
0-2 yrs
Salary
$16 - $20/hr
Location
Village of Saranac Lake, New York
Posted
Apr 21, 2026
Closes
Jul 31, 2026
Application
Employer website
Citizen Advocates, Inc. logo

Hiring organization

Citizen Advocates, Inc.

Citizen Advocates, Inc. is a leading provider of caring, professional, and certified care to thousands of individuals in need of developmental, behavioral health and addiction prevention, treatment and recovery services throughout Franklin, Clinton, Essex, Hamilton and St....

Salary listed on 22 jobs
IndustryHospitals and Health Care
TypeNonprofit
Size501-1,000 employees
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Market context

Operations roles in New York remain steady

Operations roles in New York healthcare often stay in demand because organizations need reliable support for scheduling, records, and day-to-day workflow. Competition can be stronger for candidates who already know EHR systems and basic quality measures, and this posting also notes a high school diploma or GED, with an associate degree in HIM and practical experience considered. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show practical systems experience and attention to detail.

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